العربية

Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
Forget about cash and use your CIB Plus debit card! Use the card to carry out your financial transactions with a daily limit of EGP 30,000 for cash withdrawals and EGP 500,000 for purchases inside Egypt.
Customers can use the credit card and pay in installments with zero interest through one of the merchants in the below link. For merchants with zero interest installments, please click here.

You can stop a lost or stolen card by:

  • Calling 19666 and speaking to one of our Call Center agents
  • Visiting the nearest CIB branch
  • Phone Banking
  • Internet banking

For more information, you can also click here

Yes, debit or credit card activation should be done via the registered mobile number.
Yes, only from the ATM mini statement option that lists your last ten transactions.
No, you can’t reopen the closed card. You must apply for a new credit card application which will be subject to bank policy approval.
The renewal card should be delivered before the end of the expiry month of your current card.
You can’t request during the application process. However, once your card is approved and issued, you can request up to four supplementary cards.
  1. From Internet Banking Home Page
  2. Go to “Requests”
  3. Click on Change limit on supplementary credit card
  4. Fill in the form with your new limit.
The replacement card should be delivered within 5 working days.

From the Internet Banking home page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Card Statements”
  3. “Choose your desired card”.

From the Internet Banking home page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Card Statements”
  3. “Choose your desired card”.
No, Online Card issuance fees are non-refundable.

The following services are available for Meeza cards:

  • Local Purchases
  • Local E-Commerce transactions (whenever it is available)
  • Bill Payment
  • Cash Withdrawal
  • Balance inquiry via ATM
  • ATM deposits.

Both cards offer a welcome gift: You can earn 5,000 Miles with your Platinum credit card and 3,500 miles for your Titanium credit card when you use it for any retail transaction within the first 2 months of issuance.

You can activate a debit or credit card through the following:

  1. Through visiting the nearest CIB ATM
  2. Use CIB's Interactive Voice Response
  3. Through SMS

- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number

You can submit a request to decrease the card limit by visiting the nearest CIB branch. For the request to be approved, the current dues on the card must be less than the new decreased limit.
For ATMs at branches, you can visit the branch the next day to receive your card back after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex regions. You’ll receive an SMS with the details on the central vault location to receive the card.

If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.

If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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