Personal Banking FAQs

• Click on “Register Now” on the Login Page
• Choose your preferred registration method
• Fill in the following field and click on “Continue”
• Create a unique username and password according to the set criteria
• Enter CAPTCHA shown on the screen
• Read the terms and conditions
• Check the box to agree to the terms and conditions, then click on “Create Account”
• As a second factor of authentication, enter the OTP sent to your registered mobile number
• Registration is successful
• Click on “Login”
• Enter the username and password to log in to your account

The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

To learn more about the accounts fees and charges, please visit the fees and charges page.

Whenever a transaction is declined on InstaPay, CIB will automatically reverse the transaction to your bank account immediately. In case the transaction is not reversed, please contact CIB’s customer service at 19666 and provide them with the transaction’s reference number to track it.

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

• Log in to your Online Banking account
• The "Related Accounts" section will appear on the home page with the related account names
• Click on “Switch” 
• You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.

1. From the Internet Banking Home Page, click on the desired account then click on “View More”
2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.

No.

Immediately.

If the transaction status on InstaPay is “successful,” this means that the amount was successfully credited to the beneficiary’s account. Please provide the beneficiary with the transaction’s reference number to check the issue with their bank.

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

• Log in to your Online Banking account
• Click on "Transfers" on the home page
• Click on "Own Accounts" under "Transfers Type”
• Choose the account to pay from and account to transfer to
• Enter the transfer amount
• Click on “Continue”
• Review the Transfer Summary before proceeding
• Click on “Confirm”
• You can extract the “Transaction Receipt” from top right side of the final screen

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

Interest rates can be credited to your account monthly, quarterly, semi-annually or at maturity.

Once your mobile number is verified, select your bank account, add your account, set your IPA and set your IPN PIN.

EGP 40* for amounts less than EGP 20,000.

*Fees are waived for Wealth, Exclusive Wealth and Private customers. For customers holding a Bedaya Savings Account or Easy Accounts, a fee of EGP 100 will be deducted on withdrawals from branches regardless of the amount, except for when a customer is requesting to withdraw because of closing their account.