A new Frequent Flyer Number will be created at EGYPTAIR automatically and will be embossed on your credit card. You will receive EGYPTAIR Plus card after your first flight.
Please contact the Smart Wallet Customer Care line at 19716 and give them the merchant’s number and transaction details. Our agents will take the necessary measures to resolve the problem.
It is a debit card issued specifically for MyCIB customers without a printed name on the card. However, it includes all essential card details: card number, expiry date, and CVV.
You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
You can contact our hotline at 19666 using the registered mobile number and sign
into our free IVR service to set up a PIN directly without the need to look for an
ATM.
IPN PIN is a 6-digit number that is set by the customer per account upon successfully adding new accounts. IPN PIN is used for authenticating all transactions performed on the IPN network.
Please visit your nearest CIB branch or call 19666.
- Call 19666
- Login to the Phone Banking service
- Select the “Digital services” menu
- Select “To receive your online banking username” option
- Then, an SMS will be sent to your registered number with your username
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
If the transaction status on InstaPay is “successful,” this means that the amount was successfully credited to the beneficiary’s account. Please provide the beneficiary with the transaction’s reference number to check the issue with their bank.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
You can activate your credit card through our Phone banking (IVR) service by calling 19666 from your registered number or via SMS and follow the instructions written on the card sticker or via the nearest CIB ATM.
There is no limit to how many of your accounts you can link. However, all the accounts you want to link must have the same mobile number registered to them or they will not show in your choices.
Yes.
- Download the app from your mobile’s app store (Google Play or App Store)
- Select your bank account that is registered with your mobile number
- Create an IPN account and set a PIN that will only be accessible through your mobile device
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