Yes, the bank has a program for non-salary transfer customers.
Please visit your nearest CIB branch to inquire about the detailed required
documents. The general requirements to apply are a valid ID, valid income proof.
If the transaction status on InstaPay is “successful,” this means that the amount was successfully credited to the beneficiary’s account. Please provide the beneficiary with the transaction’s reference number to check the issue with their bank.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
No, during the online application, you’ll only need to provide general information
from your national ID and about your job. After submission, a bank representative
will call you to check your eligibility and inform you of any required documents.
This fee is applied when you exceed the card limit either due to a new transaction
you’ve made or due to a bank charge such as annual fees. You can check the
fees through the following link: https://cib.eg/4z1.
- Download the app from your mobile’s app store (Google Play or App Store)
- Select your bank account that is registered with your mobile number
- Create an IPN account and set a PIN that will only be accessible through your mobile device
Whenever a transaction is declined on InstaPay, CIB will automatically reverse the transaction to your bank account immediately. In case the transaction is not reversed, please
contact CIB’s customer service at 19666 and provide them with the transaction’s reference number to track it.
The CIB Platinum credit card is the primary card specifically tailored for CIB Plus customers. Additionally, you can apply for any other credit cards offered by the bank to meet your diverse needs. For more details, please visit the following link: Click here.
Yes, you need to have an account in order to get your loan disbursed. This will be used for paying the loan installments.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
You can submit complaints/feedback by calling the Smart Wallet hotline at 19716 or through the “Contact Us” feature on the Smart Wallet application.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
IPN allows customers to send money to any of the following:
- Bank accounts using:
- Account number
- Mobile number (for IPN on-boarded customers only)
- IPA (Instant Payment Address for on-boarded customers only)
- Digital wallets (using mobile number)
- Meeza cards (using 16-digit card number)
A pending transfer means the beneficiary’s bank hasn’t confirmed crediting the amount to the beneficiary’s account. InstaPay will update the transfer status to either “successful” or “rejected” within a few minutes of the transaction. You can check the transaction status from the app’s transaction history.
If you’re not available at the delivery address and there is no one to receive the
card at the delivery address, the card will be returned to the bank, and you’ll need
to contact the call center for redelivery within three months of the failed delivery.
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
InstaPay is licensed and regulated by the Central Bank of Egypt (CBE) as an authorized payment service provider. The CBE’s license guarantees the maximum level of data security and consumer data protection, and ensures that all InstaPay’s operations and processes are fully compliant with the CBE’s legislations.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network. As such, the app employs a customer information security system against the risks of irresponsible use of or unauthorized access to this information.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network, enabling instant transfers between banks 24/7. The CBE’s license entails full compliance of InstaPay with information security and data privacy legislations and requirements.
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