Please take a look at the Platinum Details page to see all the rates and limits as well as more details about the card.
- A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
- The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.
You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.
No. All new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.
This means that there is suspicious fraud activity on your card and the card is
temporarily stopped. You must contact the call center to confirm the activity to
reopen the card again if it is a genuine transaction done from your end.
Please call the call center at 19666 or visit your nearest CIB branch.
Please visit the nearest CIB branch and someone will assist you.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card that has a supplementary limit
- Choose the required supplementary credit card
- Click on “Change Credit Limit”
- Select the change limit type, either customer or total credit limit
- For a custom limit, enter the amount
- Click on “Continue”
- Check the box to agree to the terms and conditions, then click on “I Agree”
- Review the request summary, then click on “Confirm”
- Request submitted successfully
No, you can only issue one multi-use online card per month.
Yes, it depends on each card's spending limits. You can check debit card spending limits here.
Yes, you can check the available balance for your account & credit card through the IVR.
The standard for card delivery is within 8 working days while the premium cards
are delivered within 5 working days.
myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
The only difference is the card design. Both have the same features and benefits.
The active EPP must be canceled first before changing the card type.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
The buyout service is available for credit cardholders in which the customer is
allowed to use the CIB card limit to settle the outstanding balance on other non-
CIB cards and repay this balance in an equal payment plan with normal interest
rates. The customer can request the service via the call center.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
Please call the call center at 19666 or visit your nearest CIB branch.
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