العربية

This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.

Notes:

  • You can choose up to two CIB cards to link to your CIB Smart Wallet.
  • In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation
You can exceed up to 5% above your credit card limit, but over-limit fees will apply. You can check the fees through the following link: https://cib.eg/4z1.
You can request a card closure through the call center.
  • Log into your Internet or Mobile Banking account
  • Go to “Requests”
  • For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

  • Fill out the dispute form on your chosen credit card and mention the reason for dispute
  • Click on “Register Now” on the login Page
  • Choose Debit or Credit Card from the registration methods menu
  • Enter the card number
  • Enter the card’s PIN
  • Create a unique username and password according to the set criteria
  • Enter the CAPTCHA shown on the screen
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions and click on “Create Account”
  • Registration is successful
  • Click on “Login”
  • Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
You can’t request during the application process. However, once your card is approved and issued, you can request up to four supplementary cards.

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

From the Internet Banking home page, click on your preferred card and your activity will be displayed.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
For all limits and fees please check the ISIC Card page.
Our Overseas Client Advisors have access to assist you in shipping your cards to your registered mailing address outside Egypt. Download the Overseas Virtual Banking application and contact our advisors for more information. *Bank tariffs apply.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
A foreign exchange markup fee will still apply because the merchant is located outside Egypt. Please find more details on the exchange rate charged according to each card type from the following link: https://cib.eg/4z1.
In case the card is lost, you can temporarily stop the card through the call center. But this stop is considered temporary which means that normal renewal and monthly fees are applied.
The primary cardholder can change the mobile number registered on the supplementary card unless the supplementary cardholder is already a primary credit cardholder. In this case, the supplementary cardholder needs to contact the call center to change the mobile number on his primary credit card and this change will reflect automatically across the system on all his cards.
Depending on the card type. The statement is 30 days, and the grace period is 25 days except for the World card, the grace period is 15 days.
Please visit your nearest CIB branch or call 19666.
  • Log into your Internet or Mobile Banking account
  • For Mobile Banking: Select “Products” then “Apply for Loan or Card”

           For Internet Banking: Select “Requests” then “Apply for Loan or Card”

  • Enter your National ID number
  • Select the desired product you are applying for (loan or credit card)
  • If you’re applying for a credit card, select the desired credit card type. If you’re applying for a loan, enter the requested amount
  • Enter net monthly income
  • Enter employer’s name
  • Enter job title
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Press “Submit”
  • Press “Confirm” once the confirmation message appears

 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

 

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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