العربية

Yes, through the buy out program. To request a buy out, call 19666 or visit your nearest CIB branch.

You can choose a new PIN by:

  • Calling 19666 from your registered phone number
  • Phone Banking from your registered phone number
  • If you remember your old PIN you can also do it using any CIB ATM
You can request to increase your card limit via online banking or a branch and will be subject to credit policy approval.

Sign-up points are awarded after the first purchase using the credit card within 2 months from the issuance date of new cards. Gift points are inapplicable for supplementary cards, replaced or renewed cards:

  • Gold Credit Card: 10,000 points
  • Titanium/Heya Credit Card: 20,000 points
  • Platinum Credit Card: 40,000 points.

For more information, click here.

Yes, you can check the available balance for your account & credit card through the IVR.

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation
You can exceed up to 5% above your credit card limit, but over-limit fees will apply. You can check the fees through the following link: https://cib.eg/4z1.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
You can request a card closure through the call center.
  • Click on “Register Now” on the login Page
  • Choose Debit or Credit Card from the registration methods menu
  • Enter the card number
  • Enter the card’s PIN
  • Create a unique username and password according to the set criteria
  • Enter the CAPTCHA shown on the screen
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions and click on “Create Account”
  • Registration is successful
  • Click on “Login”
  • Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
You can’t request during the application process. However, once your card is approved and issued, you can request up to four supplementary cards.

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

  • Log into your Internet or Mobile Banking account
  • Go to “Requests”
  • For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

  • Fill out the dispute form on your chosen credit card and mention the reason for dispute
  • Log into your Internet or Mobile Banking account
  • Go to “Requests”
  • For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

  • Fill out the dispute form on your chosen credit card and mention the reason for dispute
For all limits and fees please check the ISIC Card page.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
Yes, debit card activation should be done via the registered mobile number.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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