To ensure your security, access to your account via CIB Online Banking will be locked after five consecutive unsuccessful attempts. You can have it unlocked by contacting our Call Center at 19666.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
An exclusive hub equipped with experienced Client Advisors dedicated to assisting our Overseas clients to fulfill their financial goals and assist them with their overseas banking needs.You can reach our client advisors through the Overseas Virtual Banking mobile application.
Our advisors working hours are Sunday to Thursday, from 9 AM to 5 PM CLT.
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
No, but you can simply apply for loans and credit cards through the CIB website here.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
From the Internet Banking home page:
- Go to “Requests”
- Click on Inquiries
- Suggestions
- Complaints
- Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more.
To enroll, please sign the request form during your next CIB branch visit and get started!
- You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
- An active debit card means it has been used at least once through a CIB ATM
- An active credit card means than it has been activated through CIB Call Center
- You need to have your debit/credit card PIN code
- You have to sign the e-service agreement at the nearest branch.
IVR is the Interactive Voice Response (IVR) technology that allows customers to seamlessly perform all kinds of banking activities on the phone. It is a self-help tool to make the process easier for all of our clients.
A new application that allows you to contact CIB Overseas Client Advisors through conference calls for free, wherever you are in the world via your mobile, tablet or laptop. If you request a callback, our advisors will contact you.
Available to download on Google Play or Apple Store outside Egypt.
Biometric login for the CIB Mobile Banking app can only be enabled on one device at a time. If you activate biometric login on a new device, it will be automatically disabled on the previous device.
- From Internet Banking Home Page
- Go to “Requests”
- Click on Change limit on supplementary credit card
- Fill in the form with your new limit.
- Click on “Register Now” on the login Page
- Choose Debit or Credit Card from the registration methods menu
- Enter the card number
- Enter the card’s PIN
- Create a unique username and password according to the set criteria
- Enter the CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions and click on “Create Account”
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
Once you have your Related Accounts added on the Internet Banking, simply click on “Related Accounts” in the main menu and the list of your related accounts will be presented. Click on the “Access Account” button next to the required account to access it.
From the Internet Banking Home Page:
- Click on the account you want to export, click on “View More”
- Click on the “Transaction History” tab
- Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.
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