Personal Banking FAQs

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” at the bottom of the home page
• When using the Internet Banking service, click on “More”, then choose “Services”
• Or from the “Profile” icon on the top of the home page
• Select “Statements & Documents”
• Click on "More” or “Requests Center”
• Click on “Subscribe to E-Statements Service”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Submit” 

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local Transfer” under "Transfer Types"
• Select “Transfer Outside CIB”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Limit Increase” 
• Check the box to agree to the terms and conditions and click on “I Agree”
• Review the request summary, then click on “Confirm” button
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Choose the transfer type or select the beneficiary
• Click on “Transfer” 
• Click on “Schedule” next to the transfer amount
• Select the transaction date
• Click on the “Toggle” button next to “Recurring Transfer”
• Select the recurring frequency
• Set the end date, if needed
• Click on “Continue” and follow the remaining transfer steps

• Log in to your Online Banking account
• Click on “Accounts” under “Savings & Investments” section
• Select the account
• Click on the “View All” next to “Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Download Transactions” 
• In case you want to change the filter data, choose clear all
• Choose the needed format to download transactions, then click on “Download” 

You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.

Through the Smart Wallet app:

• Select “Online Card.”
• Select “Generate New Card.”
• Enter the desired amount (in local currency) to assign to your card.
• Enter your PIN.

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Manage Direct Debit” 
• Choose the direct debit account
• Choose the direct debit amount (5% minimum amount or 100% full amount)
• Click on “Continue” 
• Review the request details, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account.
• Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
• Once you select the “Investment Fund” section, you will be directed to the risk profiling questionnaire.
• Click on "Next” to start answering the risk profiling questionnaire.
• Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
• If you wish to select funds other than the recommended ones, please visit the nearest branch.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
• Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
• Select the type of purchase, whether by amount or by unit.
• Select the account to be debited
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Check the box to agree to participate in the funds’ Shareholders Union
• Click on "Continue” to review the order summary
• Read the order summary
• Click on “Confirm” to submit your subscription order
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button

• TAT for booking a TD is on the same day, and 1 business day for CDs
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate

• TAT for booking a TD is on the same day, and 1 business day for CDs
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate

• Log into your Internet or Mobile Banking account
• Click on the “Requests” tab
• For Mobile Banking: Select “Cards Management” then “Manage Credit Card Direct Debit”

           For Internet Banking: Select “Manage Credit Card Direct Debit”

• Choose card number
• Choose account number
• Choose the direct debit percentage needed
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note:

• Direct debit percentage is either 5% or 100%

• TAT for changing direct debit is 2 business days
• TAT for replacing a debit or credit card is 5 business days
• TAT for booking a TD/CD is on the same day
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate