No, Online Card issuance fees are non-refundable.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card that has a supplementary limit
- Choose the required supplementary credit card
- Click on “Change Credit Limit”
- Select the change limit type, either customer or total credit limit
- For a custom limit, enter the amount
- Click on “Continue”
- Check the box to agree to the terms and conditions, then click on “I Agree”
- Review the request summary, then click on “Confirm”
- Request submitted successfully
Once a username is set on the Internet Banking, it cannot be renamed.
Once a username is set on the Internet Banking, it cannot be renamed.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
No, you cannot link Meeza prepaid card to your internet banking.
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”
For Internet Banking: Select “E-Statement Enrollment”
- Choose “E-Statement Enrollment”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Press “Submit”
- Press “Confirm” once the confirmation message appears
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.
Transfers via internet banking or swift cannot be done on Meeza prepaid card.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:
- Camera (rear-facing)
- GPS
- Apple® iPhone® iOS 9.0 and higher
- Android TM-powered mobile devices with platform 6.0.0 and higher.
CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:
- Camera (rear-facing)
- GPS
- Apple® iPhone® iOS 9.0 and higher
- Android TM-powered mobile devices with platform 6.0.0 and higher.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
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