You can contact our hotline at 19666 using the registered mobile number and sign
into our free IVR service to set up a PIN directly without the need to look for an
ATM.
IPN PIN is a 6-digit number that is set by the customer per account upon successfully adding new accounts. IPN PIN is used for authenticating all transactions performed on the IPN network.
- Call 19666
- Login to the Phone Banking service
- Select the “Digital services” menu
- Select “To receive your online banking username” option
- Then, an SMS will be sent to your registered number with your username
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
Please visit your nearest CIB branch or call 19666.
If the transaction status on InstaPay is “successful,” this means that the amount was successfully credited to the beneficiary’s account. Please provide the beneficiary with the transaction’s reference number to check the issue with their bank.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
There is no limit to how many of your accounts you can link. However, all the accounts you want to link must have the same mobile number registered to them or they will not show in your choices.
You can add a new card or amend an existing one via your Online Banking account.
Online Banking (Mobile and Internet Banking)
- Log into your Internet or Mobile Banking account.
- Click the “Requests” tab.
- For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"
- For Internet Banking: Select: "Manage Smart Wallet'
- Choose “Amend an Existing Wallet” from the application type.
- Select the desired amendment (Add a card/remove a card/replace a card).
- Enter the mobile number registered to your wallet.
- Choose the amendment type.
- Enter your National ID number.
- Choose the CIB card type.
- Enter the CIB card number, expiration date, and card name.
- Click “Submit.”
- Click “Confirm” once the confirmation message appears.
Note:
- You can choose up to two CIB cards to link to your CIB Smart Wallet.
- The requested card will replace any cards linked to your CIB Smart Wallet. Requesting to link a card that is already linked to another wallet will be rejected.
1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Select “Manage Smart Wallet”
4. Choose “Amend an existing Wallet” from application type
5. Select the desired amendment (Add a card/remove a card/replace a card)
6. Enter wallet mobile number
7. Choose the amendment type
8. Enter your National ID
9. Choose CIB card type
10. Enter CIB card number, expiration date, and name on card
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears
Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.
- Download the app from your mobile’s app store (Google Play or App Store)
- Select your bank account that is registered with your mobile number
- Create an IPN account and set a PIN that will only be accessible through your mobile device
Yes.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
Whenever a transaction is declined on InstaPay, CIB will automatically reverse the transaction to your bank account immediately. In case the transaction is not reversed, please
contact CIB’s customer service at 19666 and provide them with the transaction’s reference number to track it.
- Go to https://ebanking.cibeg.com
- Click on “Register New User ” below the Sign-In area
- Fill in the following fields:
- Username
- Password
- Password Confirmation
- Card Number
- Card PIN
- Check the “I accept the terms” box after carefully reviewing it
- Click on “Register New User”.
- Go to https://ebanking.cibeg.com
- Click on “Register New User ” below the Sign-In area
- Fill in the following fields:
- Username
- Password
- Password Confirmation
- Card Number
- Card PIN
- Check the “I accept the terms” box after carefully reviewing it
- Click on “Register New User”.
You can simply enable biometrics login through one of the below options:
Before login:
- On the app's login page, click on Fingerprint/Face ID icon.
- Enter your username and password.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint will be activated successfully.
From your profile:
- Log in to your CIB Mobile Banking app.
- Click on “Profile” icon.
- Toggle on “Login using Biometrics Feature” button.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint login will be activated successfully.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
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