Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
It will be delivered at the delivery place and the receiver must provide a valid ID
and sign upon receiving the card.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
• Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.
•Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.
•You can issue up to 4 supplementary cards for free for family members.
•You can use your Platinum Credit Card anywhere in the world.
You can stop and replace the card via online banking, IVR, or through our call center.
- Log in to your Online Banking account
- When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
- Click on “Request Center”
- Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
- Choose the reason of stopping/replacing the card
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions
- Click on “Confirm”
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
You can apply for credit card closure at any time during the statement if you’ve paid the
current dues on the card. The exception to waiting after the statement closure is if you
withdrew cash during the statement or you’ve paid after the due date.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
No, the card must be delivered to your registered delivery address.
If you have multiple cards, you can request to consolidate the limits of your existing cards
under the same credit card program. The request can be submitted through the call center
or branch and will be processed within 3 to 5 working days.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
A new Frequent Flyer Number will be created at EGYPTAIR automatically and will be embossed on your credit card. You will receive EGYPTAIR Plus card after your first flight.
Yes, debit cards can be used for purchases, cash withdrawals and e-commerce transactions.
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
- Log into your Internet or Mobile Banking account
- For Mobile Banking: Select “Products” then “Apply for Loan or Card”
For Internet Banking: Select “Requests” then “Apply for Loan or Card”
- Enter your National ID number
- Select the desired product you are applying for (loan or credit card)
- If you’re applying for a credit card, select the desired credit card type. If you’re applying for a loan, enter the requested amount
- Enter net monthly income
- Enter employer’s name
- Enter job title
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Press “Submit”
- Press “Confirm” once the confirmation message appears
Note: A bank representative will get back to the customer within one business day.
Customer to provide signed documents in case of the application approved.
- Log in to your Online Banking account
- Select the "Credit Cards" section under “Cards” on the home page
- Choose the card you want to pay
- Select “Pay Now”
- Choose the account you will pay from
- Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
- Review the request summary
- Click on “Confirm”
- Card payment successful
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