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You can update your registered mobile and address either on mobile/internet banking, call center, or a branch if your KYC and ID aren’t expired.
Contact your telecommunication company.

Confidential data is defined as your card number, PIN and OTP, submitted during onboarding, and your IPN’s PIN submitted either during logins or during transaction authentication processes.

All the above confidential data are encrypted between you and CIB by implementing end-to-end encryption. Thus, InstaPay has no access, rights or ability to obtain or store such confidential data.

The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.
  • You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
  • Click on the “Toggle” button next to “Login using the biometrics feature”
  • Check the box to agree to the terms and conditions
  • Click on “Activate Now”
  • Enter your current password, then click on “Continue”
  • Enter the OTP received via SMS on your registered number
  • Biometric feature activated successfully

For all segments, the maximum deposit limit using a debit card is EGP 100,000 per day and EGP 20,000 per day without a card.

For the Prime segment, the maximum deposit limit using a debit card is EGP 150,000 per month and EGP 20,000 per day without a card.

Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
Whenever a transaction is declined on InstaPay, CIB will automatically reverse the transaction to your bank account immediately. In case the transaction is not reversed, please contact CIB’s customer service at 19666 and provide them with the transaction’s reference number to track it.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
  • When performing any transaction, you can select the star symbol next to “Add to Favorites” on the top right corner of the screen.
  •  Click on the star to highlight it.
  • Complete the transaction successfully, so that it can be added to your “Favorites.”

To perform a financial transaction:

  •  Select the transaction you would like to perform from your “Favorites.”
  • Press and hold the payment button to proceed, then enter your PIN number to complete the transaction.

The update will bring three new features/enhancements which are:

  1. Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
  2. Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
  3. Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
IPA stands for Instant Payment Address. It is a simplified address for your account, which can be used to send and receive cash transfers instead of a full bank account number or card details. Think of it as an email address that can be used to transfer money.

To activate your CIB OTP Token, follow the below steps:

  1. Download the CIB OTP Token from your device store.
  2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
  3. Select ""CIB OTP Token Activation Request"".
  4. Review and confirm your mobile number to receive activation link via SMS.
  5. Click on the activation link to populate the data in the CIB OTP Token app.
  6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

To activate your CIB OTP Token, follow the below steps:

  1. Download the CIB OTP Token from your device store.
  2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
  3. Select ""CIB OTP Token Activation Request"".
  4. Review and confirm your mobile number to receive activation link via SMS.
  5. Click on the activation link to populate the data in the CIB OTP Token app.
  6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

Yes, through the following these steps:

  1. From the Wallet application on your mobile, select "ATM Cash Out"
  2. Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
  3. On the ATM, select "Cardless Services"
  4. On the ATM, select "Smart Wallet"
  5. On the ATM, select "Cash Withdrawal"
  6. On the ATM, enter the registered mobile number
  7. On the ATM, enter the OTP received from your Smart Wallet application
  8. On the ATM, enter the amount to be withdrawn.

You can register to Online Banking using one of the below methods:

  1. Account number
  2. Passport number
  3. National ID number
  4. Debit or credit card number
If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center 19666 to ensure that your mobile number is updated on the banking system.
If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center 19666 to ensure that your mobile number is updated on the banking system.
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Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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