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You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
You can request through the online/mobile banking or contact the call center.
Yes, you can only use your online card on local websites (with local currency).
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
Yes, you can check your international spending limit for your credit card through Phone Banking.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
  • Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
  • Multi-use online cards may be used for up to 3 transactions per month.
  1. Log into your Internet or Mobile Banking account
  2. Click on “Apply for products” tab
  3. Select “Book CD or TD”
  4. Choose type then select from the fields that appear accordingly
  5. Click “Next”
  6. Read the terms and conditions
  7. Check the box to agree to the terms and conditions
  8. Click “Confirm”

Note:

  • Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
  • TDs are booked the same day
  • CDs are booked the same day
  1. Log into your Internet or Mobile Banking account
  2. Click on “Apply for products” tab
  3. Select “Book CD or TD”
  4. Choose type then select from the fields that appear accordingly
  5. Click “Next”
  6. Read the terms and conditions
  7. Check the box to agree to the terms and conditions
  8. Click “Confirm”

Note:

  • Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
  • TDs are booked the same day
  • CDs are booked the same day
  1. Log into your Internet or Mobile Banking account
  2. Click on “Apply for products” tab
  3. Select “Book CD or TD”
  4. Choose type then select from the fields that appear accordingly
  5. Click “Next”
  6. Read the terms and conditions
  7. Check the box to agree to the terms and conditions
  8. Click “Confirm”

Note:

  • Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
  • TDs are booked the same day
  • CDs are booked the same day
  • Log into your Internet or Mobile Banking account
  • For Mobile Banking: Select “Products” then “Apply for Loan or Card”

           For Internet Banking: Select “Requests” then “Apply for Loan or Card”

  • Enter your National ID number
  • Select the desired product you are applying for (loan or credit card)
  • If you’re applying for a credit card, select the desired credit card type. If you’re applying for a loan, enter the requested amount
  • Enter net monthly income
  • Enter employer’s name
  • Enter job title
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Press “Submit”
  • Press “Confirm” once the confirmation message appears

 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

 

Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
No, single-use online cards expire 24 hours after issuance.
It's safe to use the credit card online when used with trusted merchants.

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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