Personal Banking FAQs

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Manage Direct Debit” 
• Choose the direct debit account
• Choose the direct debit amount (5% minimum amount or 100% full amount)
• Click on “Continue” 
• Review the request details, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Savings & Investments” section
• Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
• Click on “Book now” for either Certificate of Deposit or Time Deposit
• Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
• Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Time Deposit (CD)/ /Time Deposit (TD) booked successfully

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services"
• Select “Statements & Documents”
• Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
• Choose the account or credit card, then click on “View Historical Statements” 

If the account balance consistently exceeds the eligibility criteria for a certain period, the Bank will upgrade the customer to the most appropriate offering.

You can register on CIB Mobile Banking services using any of the following:

• National ID
• Account Number
• Passport Number
• Active Debit/Credit Card Number

MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.

It will be posted monthly in your "Mileseverywhere" credit card statement and will reflect in your EGYPTAIR plus account within maximum 4 weeks from statement closing date.

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

Yes, you can through CIB ATMs only. Just follow the following directions:

• 1-Choose “Cardless Services” from the ATM main screen
• 2-Confirm that you’ve read the terms and conditions
• 3-Enter your account number
• 4-Select whether to generate a new OTP or if you have a valid OTP
• 5-Enter your OTP (sent to your registered mobile number)
• 6-Insert your money into the ATM
• 7-Confirm the amount and your account number

• Login to your Internet Banking or Mobile Banking account.
• Select “Payments".
• To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
• Select "Bill Category" or search for it.
• Select the service and enter the required information.
• Select the payment method by selecting Credit Card or Account.
• Review Bill Summary.
• Click on "Confirm”.
• Enter the OTP from your activated OTP Token app.
• Payment is successful.

• Log in to your Online Banking account
• Select the "Credit Cards" section under “Cards” on the home page
• Choose the card you want to pay
• Select “Pay Now”
• Choose the account you will pay from
• Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
• Review the request summary
• Click on “Confirm”
• Card payment successful