Yes.
Please visit your nearest CIB branch and provide required increase guarantee documents, such as income statement or new amounts in the form of a CD or TD, to assign increase limit request.
Yes.
No, supplementary credit cards do not get a FFN number.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
For cards types and limits, please visit the below link:
http://www.cibeg.com/english/Personal/Cards/Pages/CreditCards.aspx
Interest on cash withdrawal is calculated daily from the day of the transaction, with rates starting from 2.59% to 2.99%, depending on the card type.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.
You can check debit card limits and fees here.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
No, the card must be delivered to your registered delivery address.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
You can request a stamped physical statement for your credit card at your nearest branch.
Yes, you’ll receive a confirmation message showing the credit limit once the card
is approved.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
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