The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
No, the card must be delivered to your registered delivery address.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
Yes, you’ll receive a confirmation message showing the credit limit once the card
is approved.
You can request a stamped physical statement for your credit card at your nearest branch.
You can check Mastercard lounges entitled to your credit card on the Mastercard travel pass application.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
It is a debit card issued specifically for MyCIB customers without a printed name on the card. However, it includes all essential card details: card number, expiry date, and CVV.
- Transfer to Own Account (Same & Cross)
- Transfer to Other CIB (Same & Cross)
- Transfer Outside CIB
- Credit Card Settlement
- Transfer to Own Account (Same & Cross)
- Transfer to Other CIB (Same & Cross)
- Transfer Outside CIB
- Credit Card Settlement
You can set a spending limit for each supplementary card that is renewed monthly with
a minimum of EGP500 via the call center. The set limits are renewed by each statement
automatically.
CIB’s Smart Wallet is a mobile application that enables you to do the following:
- Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
- Send and receive money from your wallet to any other wallet in Egypt.
- Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
- Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
- Issue online cards with any desired amount that can be later used for making online purchases
Yes, as a primary cardholder, you can adjust the spending limit for the supplementary card
at any time through our call center.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
After activating the renewal card, the current card will become inactive.
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
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