You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Check the box to agree to participate in the funds’ Shareholders Union.
- Click on "Continue” to review the order summary.
- Read the order summary.
- Click on “Confirm” to submit your subscription order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
- A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
- The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select the “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Check the box to agree to participate in the funds’ Shareholders Union
- Click on "Continue” to review the order summary
- Read the order summary
- Click on “Confirm” to submit your subscription order
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button
The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.
However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.
You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.
Please see the price list below or visit the CIB website for more information.
Smart Wallet Price List:
| Service | Fees |
| Registration | Free |
| Renewal | Free |
| Cash-in (Deposit) ATM | Free |
| Cash-in (Deposit) Agent | Free |
| Cash-out – Agent | 1.5% (min. EGP 3) |
| Cash-out – ATM | 1% (min. EGP 3) |
| Send Money (person-to-person) |
On-us (to other CIB Smart Wallet users): EGP 1 Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15 The first transaction of the month is for free for a maximum of EGP 2,000. |
|
Bill payment
|
Applied consumer fees |
| Payment to Merchant | Free |
| Single Online Card Issuance | Fixed EGP 10 upon issuance |
| Multi-Use Online Card Issuance | Fixed EGP 15 upon issuance |
| Loading Smart Wallet from CIB linked card |
Online Banking: Free Debit Card: Free Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card |
- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
From the Internet Banking or Mobile Banking homepage:
- Go to “Requests”
- For Mobile Banking: Select “Contact Info” then “Update Contact Information”
For Internet Banking: Select “Update Contact Information”
- Fill out the form with your updated contact information
- Enter your 6-digit OTP to submit your request
You can issue a chequebook through one of the following channels*:
- Branch network
- ATMs
- Phone Banking
Internet Banking and Mobile Banking through the steps below:
- Go to “Requests”
- For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
- Choose the branch you want it to be delivered to
- Fill out the form to complete your request
*To issue chequebooks, the account balance should be EGP 25,000. starting 22nd of June,2023
You can issue a chequebook through one of the following channels*:
- Branch network
- ATMs
- Phone Banking
Internet Banking and Mobile Banking through the steps below:
- Go to “Requests”
- For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
- Choose the branch you want it to be delivered to
- Fill out the form to complete your request
*To issue chequebooks, the account balance should be EGP 25,000. starting 22nd of June,2023
The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team
- Log in to your Online Banking user
- Click on “Profile” icon
- Choose “Related Accounts”
- Click on “Add New Related Account”
- You will find a quick brief of the service. Click on “Continue”
- Fill in the required details:
- Customer name
- Relation type (Grant, Joint, Minor, Power of attorney)
- Date of birth (in case of Minor)
- Related account number
- Notes (Optional)
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions after reading them
- Click on “Confirm Request”
Your request will be submitted successfully and will be verified by the bank before being added as a related account.
- Go to https://ebanking.cibeg.com
- Click on “Register New User ” below the Sign-In area
- Fill in the following fields:
- Username
- Password
- Password Confirmation
- Card Number
- Card PIN
- Check the “I accept the terms” box after carefully reviewing it
- Click on “Register New User”.
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