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Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance. Plus customers can apply for CIB Titanium debit card.
Any deposit made after 2 PM will take one full business day to process, according to deposited currency.
Please visits our CIB Careers site at https://www.cibeg.com/English/pages/careers.aspx

CIB and non-CIB customers:

  • Visit your nearest CIB branch or Smart Wallet authorized agent like Fawry Plus and Aman.
  • Fill out a registration form.
  • The agent will process your data and enter it into the system.
  • You will then receive an SMS with a download link and an activation code.
  • Download the app from either the App Store, Google Play, or Huawei AppGallery.
  • Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  • Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

Egyptian CIB Customers only:

  •  SMS channel
  •  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
  •  Within three working days, you will receive an SMS that contains a download link and an activation code.
  •  Download the app from either the App Store, Google Play, or Huawei AppGallery.
  •  Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  •  Create a six-digit PIN (should not include any repetitive or sequential numbers).
  •  Your CIB card will be connected to your Smart Wallet within 7 working days.
  • Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.

The first time you download the application, you can watch tutorials on the different services provided by the Smart Wallet. To learn more, log into your wallet, click on the side menu icon, then select “Service Information”.

You will find a description of each service, its fees, and a URL link to its educational video.

You can also visit the CIB website (www.cibeg.com) for more information.

Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
All credit cards are eligible to access the lounges except gold, white, and e-com cards. You can download the MasterCard Travel Pass & Lounge Key application from Visa to know the available lounges.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.

The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team

  1. Log in to your Online Banking user
  2. Click on “Profile” icon
  3. Choose “Related Accounts”
  4. Click on “Add New Related Account” 
  5. You will find a quick brief of the service. Click on “Continue” 
  6. Fill in the required details:
    • Customer name
    • Relation type (Grant, Joint, Minor, Power of attorney)
    • Date of birth (in case of Minor)
    • Related account number
    • Notes (Optional)
  7. Click on “Continue” 
  8. Review the request details
  9. Check the box to agree to the terms and conditions after reading them
  10. Click on “Confirm Request” 

Your request will be submitted successfully and will be verified by the bank before being added as a related account.

You can activate a debit or credit card through the following:

  1. Call the CIB Call Center at 19666
  2. Use CIB's Interactive Voice Response
  3. Through SMS

- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: Please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number

  • Log in to your Online Banking account
  • Click on “Credit Cards” under “Cards” section on the home page
  • Select the credit card that has a supplementary limit
  • Choose the required supplementary credit card
  • Click on “Change Credit Limit” 
  • Select the change limit type, either customer or total credit limit
  • For a custom limit, enter the amount
  • Click on “Continue” 
  • Check the box to agree to the terms and conditions, then click on “I Agree”
  • Review the request summary, then click on “Confirm” 
  • Request submitted successfully
  • Log in to your Online Banking account
  • Click on “Transfers” on the home page
  • Click on “View All” under “Saved Transfers” section
  • Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
  • Alternatively, click on the delete icon to remove the beneficiary

You can apply for a CIB Credit Card by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can apply for a CIB Loan by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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