Yes, You can.
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
If your due date is 25 from each month you can change it to be 5 from each month, and your statement will start from the 21st to the 20th of the next month.
Unfortunately not. These types of cards are authorized by the company for deposit purposes only.
The Mileseverywhere Titanium credit card provides a 50% discount per ticket on the fee to change reservations for tickets purchased with miles.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
Please call the call center at 19666 or visit your nearest CIB branch.
- Please contact the Smart Wallet Customer Care line at 19716 to suspend your wallet.
- Perform a SIM card swap.
- Contact the Customer Care line again to reactivate your wallet.
- You will receive an activation SMS.
- Your wallet can then be used normally using your new PIN.
The fees are non-refundable as per the Smart Wallet's policy. Additionally, all foreign currency transactions using the smart wallet online card have now been stopped. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
Sign-up points are awarded after the first purchase using the credit card within 2 months from the issuance date of new cards. Gift points are inapplicable for supplementary cards, replaced or renewed cards:
- Gold Credit Card: 10,000 points
- Titanium/Heya Credit Card: 20,000 points
- Platinum Credit Card: 40,000 points.
For more information, click here.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
Yes, in very exceptional cases. Individuals with power of attorney or those who
are deaf or have disabilities that prevent them from using the standard activation
channels (SMS & IVR) may request to activate the card through the branch.
You will be charged with mark up fees when perform transactions in a foreign currency, noting that all transactions outside of Egypt are charged with markup fees.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Click on “Register Now” on the login Page
- Choose Debit or Credit Card from the registration methods menu
- Enter the card number
- Enter the card’s PIN
- Create a unique username and password according to the set criteria
- Enter the CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions and click on “Create Account”
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
Visit the BONUS points page to learn how you earn your points
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