To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.
Through the Smart Wallet application:
- Select “Payments.”
- Select your desired service and biller.
- Enter the subscriber/reference number (or you can select the subscriber from your contact list).
- Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
- Enter your wallet PIN.
- Your transaction is complete.
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
The calculation of the loan depends on the following factors:
- Principle Loan Amount: the value of the loan that a customer borrows.
- Personal Loan Interest Rate: the interest rate that the bank will charge for the loan.
- Tenure of Loan: the period for which you borrow the loan.
Please refer to the loan calculator to calculate your installment.
Please call call center on 19666 or visit your nearest CIB branch.
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
You can request through the online/mobile banking or contact the call center.
You can subscribe to the credit shield directly through the initial credit card
application or via the call center.
You can contact the call center and request to opt out of the service.
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
You can reset your PIN through the app by following the below steps:
- On the app login screen, click on “Forgot your PIN”
- Enter the mobile number registered on the wallet and your National ID
- Enter the OTP received via SMS
- Answer your previously set security questions
- Upon successful validation, please set a new PIN and enter it twice. PIN should not include repetitive or consecutive numbers or a PIN that have previously been used.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx
Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page.
Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
You earn miles based on your credit card’s retail spend. Platinum credit cardholders earn 1 mile per EGP 30 spent, while Titanium credit cardholders earn 1 mile per EGP 50 spent.
Displaying 141-160 of 355 results