You can send money using one of the following beneficiary’s details:
- Instant Payment Address (IPA)
- Mobile number registered with IPN
- Digital wallet using mobile number
- Bank account number or IBAN
- Debit, credit or prepaid card from a member bank using a 16-digit number
A pending transfer means the beneficiary’s bank hasn’t confirmed crediting the amount to the beneficiary’s account. InstaPay will update the transfer status to either “successful” or “rejected” within a few minutes of the transaction. You can check the transaction status from the app’s transaction history.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
Yes.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
- Log in to your Online Banking account
- Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
- Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
In order to make it more convenient for our Private customers, there is a complete personalized condition to every customer as 6 months grace period in order to maintain a minimum of EGP 20,000,000 in total balances. Should the account remain below the mentioned eligibility criteria, the Bank will downgrade the relationship to the best suited offering.
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”
For Internet Banking: Select “E-Statement Enrollment”
- Choose “E-Statement Enrollment”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Press “Submit”
- Press “Confirm” once the confirmation message appears
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
- Egyptians need a valid national ID or passport
- Proof of employment
- Proof of residence if your address differs from the address on your ID
- In case the PA person has another nationality (88) in NID, they should bring their passport or birth certificate
- If US nationality, the Indicia and FATCA process will be followed.
EGP100
Yes via phone request. To inquire or request cash via phone please call 19666.
To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.
Below are the main requirements for registration:
- An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
- Your debit/credit card PIN code, which you normally use at ATMs.
Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Visit the self-deactivation portal URL.
- Enter your mobile number and National ID number in the assigned fields.
- If both the National ID number and mobile number match the ownership records, an OTP will be sent to your mobile number along with the name of the wallet’s service provider.
- Enter the OTP in the assigned field.
- Your wallet account will be instantly deactivated.
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