- Log into your Internet or Mobile Banking account
- Go to “Requests”
- For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”
For Internet Banking: Select “Dispute Credit Card Transaction”
- Fill out the dispute form on your chosen credit card and mention the reason for dispute
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
• Daily cash withdrawal limit: EGP 30,000 locally (up to 10 transactions per day).
• Daily purchase limit: EGP 250,000 locally.
• Please check the details of the debit cards here
Cardless deposits can be made at the ATM using an account number.
Only CIB Primary cardholders enjoy free access.
Yes.
Yes.
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
Yes, you can settle up to EGP 5,000,000/day.
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
Please visit your nearest CIB branch or call 19666.
Yes via phone request. To inquire or request cash via phone please call 19666.
Please visit your nearest CIB branch or call 19666.
In your physical application, you can choose the account for direct debit to
your credit card billings. But this account must be qualified with certain criteria
including (must be in Egyptian currency, non-overdraft and must belong to you).
For all segments, the maximum deposit limit using a debit card is EGP 100,000 per day and EGP 20,000 per day without a card.
For the Prime segment, the maximum deposit limit using a debit card is EGP 150,000 per month and EGP 20,000 per day without a card.
Please check the Meeza card page for needed documents
Please call the call center at 19666 or visit the nearest CIB branch.
Please check the Meeza card page for fees and limits.
Yes, through the buy out program. To request a buy out, call 19666 or visit your nearest CIB branch.
- You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
- An active debit card means it has been used at least once through a CIB ATM
- An active credit card means than it has been activated through CIB Call Center
- You need to have your debit/credit card PIN code
- You have to sign the e-service agreement at the nearest branch.
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