At the top left side of the Smart Wallet homepage, click on the side menu icon, and then click on “Log Out”.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
Please call 19666 to check the card delivery status noting that the card is issued in 1 working day and delivered to the registered address in 8 working days maximum.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
- From the Internet Banking Home Page
- “Money transfers”
- “Transfer between your accounts”
- Select your source and destination accounts and click on “Next”
- Revise the payment details then click on “Transfer”.
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
The SMS will be sent to the supplementary cardholder based on the primary cardholder
request. Otherwise, the SMS will be sent to the primary cardholder.
Tier Miles help you upgrade your status within the EGYPTAIR Plus membership program. Higher tier provide more privileges.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
- Click on the transfers in the main menu,
- Choose “Pay Credit Card”
- Choose the source account, credit card to settle and enter the desired amount
- Click “Transfer”.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
- Click on the transfers in the main menu,
- Choose “Pay Credit Card”
- Choose the source account, credit card to settle and enter the desired amount
- Click “Transfer”.
You can register on CIB Mobile Banking services using any of the following:
- National ID
- Account Number
- Passport Number
- Active Debit/Credit Card Number
First, check if the brand/merchant has a “Meeza Digital” logo.
Merchant-initiated payment:
- Ask the cashier to make a purchase using their QR code.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Scan Merchant QR” and proceed to scan the QR code.
- The payment details will appear on your application (merchant name, transaction amount, etc.).
- Confirm the payment by pressing and holding the “Purchase” button.
- Your transaction will then be completed, and you will be provided with an invoice.
Customer-initiated payment:
- Ask the cashier to pay using your mobile wallet and ask for the 9-digit ID number.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Enter Transaction Details Manually.”
- Enter the merchant’s 9-digit number or choose it from your contact list.
- Enter the desired amount, and then enter the order number (optional).
- Press and hold the “Purchase” button to confirm.
- Enter your wallet PIN.
- Your transaction will then be completed. The merchant will receive an SMS with your payment details.
Request-to-Pay feature:
- The merchant will send you a request-to-pay notification on your mobile with the transaction details (merchant details, transaction amount, etc.).
- Review the transaction details.
- Enter your wallet PIN and press “Confirm.”
- Your transaction will then be transferred to the merchant successfully.
Please call the call center at 19666 or visit your nearest CIB branch.
Enrollment in the loyalty program is automatic. There’s no need to opt in.
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