There is no limit to how many of your accounts you can link. However, all the accounts you want to link must have the same mobile number registered to them or they will not show in your choices.
This feature enables you to fully or partially redeem your active Certificates of Deposit (CDs) and Time Deposits (TDs) directly through CIB Online Banking services without visiting the bank.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
- You can update your address at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
- You can update your mobile number at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
This fee is applied when you exceed the card limit either due to a new transaction
you’ve made or due to a bank charge such as annual fees. You can check the
fees through the following link: https://cib.eg/4z1.
The first time you download the application, you can watch tutorials on the different services provided by the Smart Wallet. To learn more, log into your wallet, click on the side menu icon, then select “Service Information”.
You will find a description of each service, its fees, and a URL link to its educational video.
You can also visit the CIB website (www.cibeg.com) for more information.
How can customers login to the world of BONUS in case of having a registered international number:
- Tap Login
- Enter CIB Debit/Credit card or number account number
- Press on change country calling code
- Type the country calling code in the box before the mobile number
- Customers will then receive an OTP on their registered international number
- Enter the OTP and enjoy the world of BONUS
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
You can reset your PIN through the app by following the below steps:
- On the app login screen, click on “Forgot your PIN”
- Enter the mobile number registered on the wallet and your National ID
- Enter the OTP received via SMS
- Answer your previously set security questions
- Upon successful validation, please set a new PIN and enter it twice. PIN should not include repetitive or consecutive numbers or a PIN that have previously been used.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
Receive points by engaging with any of the highlighted products:
- All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
- Unsecured Personal Loans
- Third party account transfers through the Internet Banking Service.
For more information, click here.
You can request an online card with a limit of up to EGP 60,000 per day or EGP 200,000 per month. It can only be used on local websites and in local currency.
Within two working days of submitting the online application, you’ll receive an
initial call to proceed with the application to submit it for approval.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
No, during the online application, you’ll only need to provide general information
from your national ID and about your job. After submission, a bank representative
will call you to check your eligibility and inform you of any required documents.
To redeem the BONUS points for BONUS Cash, customers should:
- Visit our website at https://bonus.cibeg.com
- Log in to their account using any of their card/account numbers
- Check their available points balance
- Choose the cashback amount they would like to redeem, ensuring they have enough points
- Choose the number of the credit card they want the BONUS Cash to be credited to confirm
- Customer will receive SMS within 1-2 working days to confirm amount credited to the selected credit card
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