العربية

EGP 40* for amounts less than EGP 20,000.

*Fees are waived for Wealth, Exclusive Wealth and Private customers. For customers holding a Bedaya Savings Account or Easy Accounts, a fee of EGP 100 will be deducted on withdrawals from branches regardless of the amount, except for when a customer is requesting to withdraw because of closing their account. 

 

  1. From Internet Banking Home Page
  2. “Money transfers”
  3. “Charity Payments”.
Both your balance and mini-statement are considered confidential data. Thus, InstaPay has no access, rights or ability to obtain or store them. The customer can check his balance and access the mini-statement upon his approval and request.
  • Log in to your Online Banking account
  • The "Related Accounts" section will appear on the home page with the related account names
  • Click on “Switch” 
  • You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
Please contact CIB’s customer service at 19666 and provide it with the transaction ID, so it can be investigated. Please note that all rejected transfers will be reversed instantly.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
  • Regular authentication using username and password
  • Strong password rules
  • Higher Authentication for 3rd party transfers using the OTP.
  • Session timeout.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
  • Regular authentication using username and password
  • Strong password rules
  • Higher Authentication for 3rd party transfers using the OTP.
  • Session timeout.
Cash transactions including (cash on phone & balance transfers) are excluded. Also, any governmental transactions, smart wallet transactions , bill payments on an ATM are not qualified to earn a loyalty reward.
  • Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
  • External transfers executed during holidays and weekends will be processed on the next business day.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.
  • Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
  • External transfers executed during holidays and weekends will be processed on the next business day.
IPN beneficiaries are listed under the 'Instant Transfers' tab and marked with the IPN logo for easy identification.

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.

Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.

Customers earn points by paying with any of the BONUS family credit or debit cards, and through third-party online transfers using internet banking.

Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
  1. Call 19666 from your registered mobile number
  2. The Phone banking service will detect if your Online Banking username is locked or not
  3. If yes, it will offer the option to unlock it or to proceed to the main menu
  4. Choose to unlock it, then enter your active debit or credit card number and its PIN
  5. An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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