العربية

Cash transactions including (cash on phone & balance transfers) are excluded. Also, any governmental transactions, smart wallet transactions , bill payments on an ATM are not qualified to earn a loyalty reward.
  • Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
  • External transfers executed during holidays and weekends will be processed on the next business day.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.
  • Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
  • External transfers executed during holidays and weekends will be processed on the next business day.

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.

Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
  1. Call 19666 from your registered mobile number
  2. The Phone banking service will detect if your Online Banking username is locked or not
  3. If yes, it will offer the option to unlock it or to proceed to the main menu
  4. Choose to unlock it, then enter your active debit or credit card number and its PIN
  5. An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
  1. Call 19666
  2.  Login to the Phone Banking service
  3. Select the “Digital services” menu
  4. Select “To receive your online banking username” option
  5. Then, an SMS will be sent to your registered number with your username

Receive points by engaging with any of the highlighted products:

  • All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
  • Unsecured Personal Loans
  • Third party account transfers through the Internet Banking Service.

For more information, click here.

Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time for delivery is 7 to 10 working days. You can request It from the call center.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
The Com Credit Card is designed for online shopping only with a secure payment tool and limited credit from EGP 500 up to EGP 3,000.

InstaPay is guided by data integrity and purpose limitation principles. The app collects data mainly for two purposes:

  1. Building your profile during the registration process, where the collected data is limited to name, date of birth, gender, email and mobile number
  2. Processing transactions after collecting the transaction value and the beneficiary’s name

In all cases, no confidential data is collected by InstaPay.

Yes.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network, enabling instant transfers between banks 24/7. The CBE’s license entails full compliance of InstaPay with information security and data privacy legislations and requirements.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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