You can simply enable biometrics login through one of the below options:
Before login:
- On the app's login page, click on Fingerprint/Face ID icon.
- Enter your username and password.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint will be activated successfully.
From your profile:
- Log in to your CIB Mobile Banking app.
- Click on “Profile” icon.
- Toggle on “Login using Biometrics Feature” button.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint login will be activated successfully.
The limit for a single transaction is EGP 25,000.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
The limit for a single transaction is EGP 25,000.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
The daily limits for all transaction types are as follows (or its equivalent in FCY):
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
The daily limits for all transaction types are as follows (or its equivalent in FCY):
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
The daily limits for all transaction types are as follows (or its equivalent in FCY):
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.
Notes:
- You can choose up to two CIB cards to link to your CIB Smart Wallet.
- In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Check the box to agree to participate in the funds’ Shareholders Union.
- Click on "Continue” to review the order summary.
- Read the order summary.
- Click on “Confirm” to submit your subscription order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select the “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Check the box to agree to participate in the funds’ Shareholders Union
- Click on "Continue” to review the order summary
- Read the order summary
- Click on “Confirm” to submit your subscription order
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services"
- Select “Statements & Documents”
- Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
- Choose the account or credit card, then click on “View Historical Statements”
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
Visit the BONUS points page to learn how you earn your points
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
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