If the card didn’t get delivered within the expected time, please contact the bank’s
call center for an investigation with the courier.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
• Daily cash withdrawal limit: EGP 30,000 locally (up to 10 transactions per day).
• Daily purchase limit: EGP 250,000 locally.
• Please check the details of the debit cards here
You can set a spending limit for each supplementary card that is renewed monthly with
a minimum of EGP500 via the call center. The set limits are renewed by each statement
automatically.
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
You can request an online card with a limit of up to EGP 60,000 per day or EGP 200,000 per month. It can only be used on local websites and in local currency.
- Log into your Internet or Mobile Banking account
- Go to “Requests”
- For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”
For Internet Banking: Select “Dispute Credit Card Transaction”
- Fill out the dispute form on your chosen credit card and mention the reason for dispute
Depending on employment type, nature and the type of collateral, we have the following programs:
- Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
- CIB’s payroll customers program.
- HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
- Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
- Program of University Professors.
- Program for existing CIB account holders.
- Apply here
Please call call center on 19666 or visit your nearest CIB branch.
Yes, You can.
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
If your due date is 25 from each month you can change it to be 5 from each month, and your statement will start from the 21st to the 20th of the next month.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
Please call the call center at 19666 or visit your nearest CIB branch.
The Mileseverywhere Titanium credit card provides a 50% discount per ticket on the fee to change reservations for tickets purchased with miles.
- Please contact the Smart Wallet Customer Care line at 19716 to suspend your wallet.
- Perform a SIM card swap.
- Contact the Customer Care line again to reactivate your wallet.
- You will receive an activation SMS.
- Your wallet can then be used normally using your new PIN.
The fees are non-refundable as per the Smart Wallet's policy. Additionally, all foreign currency transactions using the smart wallet online card have now been stopped. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
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