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Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.
Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page. Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
Our Overseas Client Advisors have access to assist you in shipping your cards to your registered mailing address outside Egypt. Download the Overseas Virtual Banking application and contact our advisors for more information. *Bank tariffs apply.
A foreign exchange markup fee will still apply because the merchant is located outside Egypt. Please find more details on the exchange rate charged according to each card type from the following link: https://cib.eg/4z1.
Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.
You will be charged with mark up fees when perform transactions in a foreign currency, noting that all transactions outside of Egypt are charged with markup fees.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
Forget about cash and use your CIB Plus debit card! Use the card to carry out your financial transactions with a daily limit of EGP 30,000 for cash withdrawals and EGP 500,000 for purchases inside Egypt.

CIB’s Smart Wallet is a mobile application that enables you to do the following:

  • Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
  • Send and receive money from your wallet to any other wallet in Egypt.
  • Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
  • Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
  • Issue online cards with any desired amount that can be later used for making online purchases
Member banks of the Instant Payment Network are integrated into the network to accept and execute customers’ instructions, based on their authorization. They are also licensed by the Central Bank of Egypt to allow InstaPay to process customers’ transactions.
  • Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.
InstaPay is licensed and regulated by the Central Bank of Egypt (CBE) as an authorized payment service provider. The CBE’s license guarantees the maximum level of data security and consumer data protection, and ensures that all InstaPay’s operations and processes are fully compliant with the CBE’s legislations.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network. As such, the app employs a customer information security system against the risks of irresponsible use of or unauthorized access to this information.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network, enabling instant transfers between banks 24/7. The CBE’s license entails full compliance of InstaPay with information security and data privacy legislations and requirements.
A new Frequent Flyer Number will be created at EGYPTAIR automatically and will be embossed on your credit card. You will receive EGYPTAIR Plus card after your first flight.
A new application that allows you to contact CIB Overseas Client Advisors through conference calls for free, wherever you are in the world via your mobile, tablet or laptop. If you request a callback, our advisors will contact you. Available to download on Google Play or Apple Store outside Egypt.

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media, or email us at sustainability.finance@cibeg.com

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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