Personal Banking FAQs

1. Select “Generate an OTP” on the ATM screen
2. Your OTP will be sent to your registered mobile number via SMS

General required documents:

• Copy of a valid national identification card
• Recent telephone, electricity or gas utility bill (maximum three months old)
• Required documents for income proof:
  • In case of salary transfer, no additional documents are required
  • In case of non-salary transfer:
    • Recent HR letter or
    • Three salary slips or
    • Bank statement from the last 6 months
  • In case of self employment:
    • Last six months account statement (personal or corporate)
    • Original commercial register or its equivalent

Other documents might be requested on a case by case basis.

Required documents for opening a Savings Account:

• Age 15 to 21 years old: A valid national ID, university ID (in case the customer is a university student), and guardian’s proof of income
• Age 21 and above: 
  • A copy of your valid National ID, or valid passport for foreigners
  • Recent original utility bill (electricity or gas)
  • Proof of income
  • Proof of permanent address for foreigners

Required documents for opening a Current Account:

• Starting Age 21 years old;
  • Copy of your valid National ID, or valid passport for foreigners
  • Recent original utility bill (electricity or gas)
  • Proof of income
  • Proof of permanent address for foreigners

Required documents for opening a Bedaya Savings Account:

• Offered to new Egyptian customers only, starting age 15 years old
  • Valid National ID
  • Utility bill (only in the case that the customer chooses an address other than the ID address)

Required documents for opening a Minor Account:

• The Minor Account is a savings account that can be opened by the minor’s guardian (Natural/Legal) for minors up to the age of 21
  
  • Valid National ID for the guardian or valid passport for foreigners
  • Electronic birth certificate for the minor (or a valid National ID if the minor is 15 years old)
  • Proof of income for the guardian
  • Proof of permanent address for foreigners
  • Recent original utility bill (electricity or gas)
  • Appointment decree issued by the family prosecution (in case of legal guardian)

• Copy of a valid national identification card
• Income proof:
  • In case of salary transfer, a recent HR letter.
  • In case of non-salary transfer:
    • a recent HR Letter or three salary slips.
    • Bank statement for the last three months or the last three salary slips.
  • In Case of self employed and professionals:
    • Bank account statement (personal or corporate) for the last six months.
    • Original valid commercial register.

Additional documents might be required. For more information, click here.

In case the unit is located in New Urban Communities:

• A copy of the building permit
• A copy of the land receipt record
• A copy of the land allocating record
• The primary contract for the land
• A proof of full payment of the land price.

In case the unit is located in old market:

• A copy of the building permit & a copy of the land’s contract which is registered at the Real Estate registration office.
• Or a copy of the unit’s contract, registered at the Real Estate registration office.

Additional documents might be required. For more information, click here.

You can settle the due amount through any of the following:

• Transfer the required amount through Internet or Mobile Banking
• Transfer the required amount through Phone Banking by calling 19666
• Deposit the required amount through the nearest CIB ATM
• Visit the nearest CIB branch

• Copy of a valid national identification card
• Revolving overdraft application

Additional documents might be requested. For more information, click here.

For existing CIB customers, you can book your certificate of deposit or time deposit easily through the Internet Banking service or Mobile Banking App.

For new customers, please visit the nearest branch to open an account and book your Certificate of Deposit or Time Deposit. Make sure to bring the following documents:

• Valid National ID or valid passport for foreigners
• Recent original utility bill (electricity or gas)
• Proof of income
• Proof of permanent residence for foreigners

Public Section, no login required:

• Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
• View the bank's social media links
• Contact CIB through e-mail or the call center
• View foreign exchange rates and the currency rate converter
• View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

• Account Details
• View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
• You can check your statement history through Internet Banking
• Transfers between your own accounts
• Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
• Settle your credit cards
• Settle other CIB credit cards (OTP Higher Authentication is required)
• Charity payment (OTP Higher Authentication is required)
• Bank Requests
• Request new chequebooks
• Deactivate lost/stolen credit cards
• Dispute credit card transactions
• Change supplementary card limits
• Inquiries, suggestions and complaints
• Update contact information
• Token Activation

1. Navigate to “Payments to Others”,
2. Go to the beneficiary you want to edit and swipe right,
3. Edit and delete buttons will appear
4. Click on the required action.

Yes, you can through CIB ATMs only. Just follow the following directions:

• 1-Choose “Cardless Services” from the ATM main screen
• 2-Confirm that you’ve read the terms and conditions
• 3-Enter your account number
• 4-Select whether to generate a new OTP or if you have a valid OTP
• 5-Enter your OTP (sent to your registered mobile number)
• 6-Insert your money into the ATM
• 7-Confirm the amount and your account number