You can activate or re-activate your credit card by calling 19666 from your registered mobile number, select activation option and follow the instructions written on the card.
Yes, debit card activation should be done via the registered mobile number.
If you encounter an error during activation, please retry again and ensure that your
mobile isn’t restricted from sending messages. If the problem persists, please
follow the instructions for activation through the IVR service.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
In case the activation is via SMS, you’ll receive a confirmation message with the
activation then you need to visit nearest ATM to set the PIN code.
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Activation of replacement cards follows the same procedures as a new credit
card.
Renewal cards must be also activated using the standard activation channels
(SMS & IVR).
Visit the nearest CIB branch with your national ID or passport to sign the activation form.
There are no application fees. The issuance fees is only applied on the new cards
after activation.
The primary cardholder only can activate his supplementary cards using the
standard activation channels using his registered mobile number.
The cards are delivered inactive, and the customer must follow the activation
steps either through SMS or via IVR.
To activate your CIB OTP Token, follow the below steps:
- Download the CIB OTP Token from your device store.
- Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
- Select ""CIB OTP Token Activation Request"".
- Review and confirm your mobile number to receive activation link via SMS.
- Click on the activation link to populate the data in the CIB OTP Token app.
- Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".
Click here for a step by step video tutorial on how to activate your OTP Token.
To activate your CIB OTP Token, follow the below steps:
- Download the CIB OTP Token from your device store.
- Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
- Select ""CIB OTP Token Activation Request"".
- Review and confirm your mobile number to receive activation link via SMS.
- Click on the activation link to populate the data in the CIB OTP Token app.
- Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".
Click here for a step by step video tutorial on how to activate your OTP Token.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
If you received an SMS from the bank informing you that your Smart Wallet has been suspended due to nonuse and you want to re-activate it, please call 19716 for re-activation.
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- A success screen will appear, showing the successful activation
Yes, in very exceptional cases. Individuals with power of attorney or those who
are deaf or have disabilities that prevent them from using the standard activation
channels (SMS & IVR) may request to activate the card through the branch.
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