If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center "19666" to ensure that your mobile number is updated on the banking system.
You can simply go to your CIB OTP Token and copy your 6-digit OTP, generated by the application, and then paste it in the requested OTP field.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
By nature, and for your own security, the One Time Passcode (OTP) is created to be used only once with every third-party transfer.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- To complete the OTP activation process, please contact our call center at 19666
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
The OTP SMS is sent to the account owners on their registered mobile
You can review and update the mobile number assigned to receive the OTP message via
the call center.
Public Section, no login required:
- Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
- View the bank's social media links
- Contact CIB through e-mail or the call center
- View foreign exchange rates and the currency rate converter
- View Mobile Banking’s terms and conditions and FAQs.
Features requiring login:
- Account Details
- View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
- You can check your statement history through Internet Banking
- Transfers between your own accounts
- Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
- Settle your credit cards
- Settle other CIB credit cards (OTP Higher Authentication is required)
- Charity payment (OTP Higher Authentication is required)
- Bank Requests
- Request new chequebooks
- Deactivate lost/stolen credit cards
- Dispute credit card transactions
- Change supplementary card limits
- Inquiries, suggestions and complaints
- Update contact information
- Token Activation
You have to input all data related to the beneficiary as well as the beneficiary’s bank.
You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.
You have to input all data related to the beneficiary as well as the beneficiary’s bank.
You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
Make global transfers conveniently through CIB Internet Banking or the CIB Mobile Banking app using a One-Time Password (OTP) to secure your transaction.
Download CIB OTP Token and start now!
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
You need to make sure that the mobile number used during registration is the same number registered to your accounts. If not, you might need to visit the bank and update your information. It could also be that your bank does not permit your account type to be listed on IPN.
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