- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
Yes, you can:
- Simply click on the account you want to set as the source account for the scheduled transaction,
- then click on the round orange icon. Click on “Scheduled Transactions”,
- then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
- then fill in the required payment details and click “Next”. Y
our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.
Yes, you can:
- Simply click on the account you want to set as the source account for the scheduled transaction,
- then click on the round orange icon. Click on “Scheduled Transactions”,
- then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
- then fill in the required payment details and click “Next”. Y
our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.
Those can be set either from:
- Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
- Go to the “Scheduled Transactions” tab
- Choose whether it is a transaction between your accounts or to a 3rd party
- Click on “Add New”
- Enter the details and confirm.
While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.
If you encounter an error during activation, please retry again and ensure that your
mobile isn’t restricted from sending messages. If the problem persists, please
follow the instructions for activation through the IVR service.
Those can be set either from:
- Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
- Go to the “Scheduled Transactions” tab
- Choose whether it is a transaction between your accounts or to a 3rd party
- Click on “Add New”
- Enter the details and confirm.
While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
Member banks of the Instant Payment Network are integrated into the network to accept and execute customers’ instructions, based on their authorization. They are also licensed by the Central Bank of Egypt to allow InstaPay to process customers’ transactions.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
You can activate your credit card by sending an SMS to 1491 from your registered
mobile number. You’ll need to send 02 followed by the last four digits of your
card and follow the instructions. Once completing those steps, visit the nearest
CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at
19666 using the registered mobile number and sign into our free IVR service to
activate and set a PIN directly.
You can activate or re-activate your credit card by calling 19666 from your registered mobile number, select activation option and follow the instructions written on the card.
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.