العربية

Transfers via internet banking or swift cannot be done on Meeza prepaid card.
Contact your dedicated Plus Banker or call CIB call center at 19666 to get your service code.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
No, the card doesn’t come with a preset pin code. You’ll need to set one after activation through the IVR or ATM.
For any new card, you’ll need to follow the steps for activation before setting the PIN code on the ATM.
Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.

The customer has to activate the card and assign the PIN code upon receiving the card and before leaving the branch.

For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
In case the activation is via SMS, you’ll receive a confirmation message with the activation then you need to visit nearest ATM to set the PIN code.
  • Download the CIB OTP Token app from your device’s app store
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
  • When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
  • Choose "OTP Soft Token" and click on “Activate Now”
  • An SMS will be sent to your registered mobile number with a clickable link
  • Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
  • Create a PIN code and confirm it
  • A verification code will appear on the screen
  • Copy the verification code and enter it on the Internet or Mobile Banking app
  • Click on “Continue”
  • A success screen will appear, showing the successful activation

Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.

*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:

For Android/Huawei users:

  1. Delete the existing CIB Smart Wallet app from your phone
  2. Re-download the app from Google Play or Huawei AppGallery
  3.  Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in

For iOS users:

  1. Open CIB Smart Wallet from the App Store
  2. Tap ‘Update’
  3. Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in

If you forget your username, follow the below steps:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Retrieve username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code
  6. Username will be sent via SMS on your registered mobile number

If you forget your username, follow the below steps:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Retrieve username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code
  6. Username will be sent via SMS on your registered mobile number

If you forget your username, follow the below steps:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Retrieve username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code
  6. Username will be sent via SMS on your registered mobile number

CIB and non-CIB customers:

  • Visit your nearest CIB branch.
  • Fill out a registration form.
  • The agent will process your data and enter it into the system.
  • You will then receive an SMS with a download link and an activation code.
  • Download the app from either the App Store, Google Play, or Huawei AppGallery.
  • Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  • Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

Egyptian CIB Customers only:

  •  SMS channel
  •  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
  •  Within three working days, you will receive an SMS that contains a download link and an activation code.
  •  Download the app from either the App Store, Google Play, or Huawei AppGallery.
  •  Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  •  Create a six-digit PIN (should not include any repetitive or sequential numbers).
  •  Your CIB card will be connected to your Smart Wallet within 7 working days.

You can choose a new PIN through the following:

  • Call 19666 from your registered phone number
  • Phone Banking from your registered phone number
Yes.
  • You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
  • An active debit card means it has been used at least once through a CIB ATM
  • An active credit card means than it has been activated through CIB Call Center
  • You need to have your debit/credit card PIN code
  • You have to sign the e-service agreement at the nearest branch.
  1. Go to CIB Internet Banking page https://ebanking.cibeg.com
  2. Click on “Forgot / Reset Password”
  3. Fill in the following fields:
  • Username: Input your CIB Internet Banking Username
  • Password: Choose a new password
  • Password Confirmation: Enter your password again to make sure it is input correctly
  • Card Number: Input the 16 digits of your active debit/credit card without any spaces
  • Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

  1. Go to CIB Internet Banking page https://ebanking.cibeg.com
  2. Click on “Forgot / Reset Password”
  3. Fill in the following fields:
  • Username: Input your CIB Internet Banking Username
  • Password: Choose a new password
  • Password Confirmation: Enter your password again to make sure it is input correctly
  • Card Number: Input the 16 digits of your active debit/credit card without any spaces
  • Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

We use cookies and similar technologies to personalize your experience , and make sure the most relevant content reaches you. Learn more about our use of cookies.

Reject Accept
    Comparing (0/3)
    Compare
    Comparing (0/3)