The “Third Parties’ Handbook” is a comprehensive guide developed by CIB to establish clear expectations, responsibilities, and best practices for its third-party partners. It emphasizes the importance of secure, transparent, and resilient relationships in a rapidly evolving financial landscape. The handbook outlines CIB’s mission, vision, and values, and sets the tone for collaboration by detailing regulatory requirements, due diligence processes, and contractual protections. It also highlights the critical role of third-party risk management in maintaining operational integrity and compliance with the Central Bank of Egypt’s directives.

The document further delves into ongoing monitoring practices, including performance assessments, ESG risk tracking, and incident response protocols. It underscores the significance of cybersecurity, ethical conduct, and customer rights protection, ensuring that third-party providers align with CIB’s standards. Training and awareness initiatives are also prioritized to foster a culture of compliance and continuous improvement. Finally, the handbook encourages open communication through whistleblowing channels and feedback mechanisms, reinforcing CIB’s commitment to integrity and excellence in its partnerships.