Business Banking FAQs

Considered one of the best digital platforms on a global scale:

• Combines the complex formula of providing both maximum security through the OTP with extreme flexibility that allows you to access your account(s) using various devices, such as desktops, laptops, mobiles, tablets, and others
• Requires less fees and charges compared to manual transactions through the branches
• Safer, and helps eliminate the risk of theft or data leakage during manual transactions
• More efficient and timesaving as it allows you to finish your transactions anywhere, at any time without your physical presence.

Learn more about CIB Business Online here.

1. Inquire through your Relationship Manager or visit your CIB branch and our team will assist you with the service application
2. After filling it in, hand it to your Relationship Manager or to the team assisting you at the branch.
3. We encourage you to contact us for help with filling in the application. Get an appointment with our team to activate the service for you and to provide you with required training. Contact our Digital Contact Center on 16644.

Our teams are available via the below e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Otherwise you can call us on our Digital Contact Center: 16644

Customer should present any of the following documents:

• Proforma invoice
• Invoice
• Claims, etc.

In case of the importation cases customer should sign the undertaking of importation to be attached with the advance payment transfers

Navigate to the CIB Business Online portal and enter your username and password and the company ID that you will receive through a secure email from CIB. You will need the following to complete your registration:

• Username: You will receive your username in a secure email from CIB
• Password: You will receive your temporary password in a secure email from CIB
• Company ID: You will receive your company's ID in a secure email from CIB
• OTP Hard Token: This will be sent to you with a CIB courier
• Soft Token: This is an application under the name of "CIB Corporate OTP," which you can easily download from the Apple Store or Google Play. This is used to generate a unique, 6-digit one time password to be used when you are authenticating a transaction.

Considered one of the best digital platforms on a global scale:

• Combines the complex formula of providing both maximum security through the OTP with extreme flexibility that allows you to access your account(s) using various devices, such as desktops, laptops, mobiles, tablets, and others
• Requires less fees and charges compared to manual transactions through the branches
• Safer, and helps eliminate the risk of theft or data leakage during manual transactions
• More efficient and timesaving as it allows you to finish your transactions anywhere, at any time without your physical presence.

Learn more about CIB Business Online here.

Our teams are available via the below e-mails:

• For cash services: cash.management@cibeg.com
• For trade services: trade.management@cibeg.com
• For technical issues: GTS.SUPPORT@cibeg.com

Otherwise you can call us on our Digital Contact Center: 16644

Banker's Guarantee: 

- Agreement contract for Advance Payment LG) 
Government supplies undertaking (in case Foreign LG)

Import Collection: 
- Commercial invoice
- Bill of lading
- E-form 4 (if needed)
- Time undertaking form (if needed) - Customer Undertaking (once) • Free Market Undertaking (once)
- Government supplies undertaking (in case Time or sight IDC)         


Export Collection: 
- Copy of Shipping documents under the export collection(Original shipping documents to be stamped by the Branch)
- Undertaking related to the custom certificate (if needed)

Import Letter of Credit: 
- Proforma invoice
- Free market undertaking (if needed)
- Customer undertaking the importation purpose
- Advance payment undertaking (if needed)
- Advance payment SWIFT (if needed)
- Government supplies undertaking 

There are many ways to learn how to use this platform:

• CIB Egypt’s YouTube tutorial videos and presentations
• CIB's on-demand in-house training
• On-demand live WebEx and Zoom sessions
• An on-demand appointment with the technical team.

For more details, please get in touch with your Relationship Manager or your e-business officer.

It is the latest digital financial solution channel for CIB’s corporate and business banking clients. By unifying: Cash Management, Trade Finance, and the new Supply Chain Finance portal, it provides you with a flexible and secure online channel to help you run your daily business transactions efficiently.

1. Inquire through your Relationship Manager or visit your CIB branch and our team will assist you with the service application
2. After filling it in, hand it to your Relationship Manager or to the team assisting you at the branch.
3. We encourage you to contact us for help with filling in the application. Get an appointment with our team to activate the service for you and to provide you with required training. Contact our Digital Contact Center on 16644.

1. Navigate to the CIB website www.cibeg.com, then click on 'Login' on the top right, then 'Business' then 'CIB Business Online'
2. Fill in the username, password, and company ID fields that you previously received through CIB email
3. Enter the OTP
4. Click on “Sign in.”