Business Banking FAQs

Yes, you can settle your Credit Card dues through:

Transfers → Credit Card Payment

Or from the Credit Card page by selecting Pay Now, where you can choose:

• 5% payment
• 100% payment
• Custom amount

Customers can subscribe to the service by signing the GTS Services Agreement Form.

Once the service is activated, customers will have access to both the Web Portal and the Mobile Banking App, using the same login credentials.

Yes, if you need to separate the profiles, you can send a secure mail via the CIB Business Online requesting profiles separation.

Please note the following:

•  The same approval matrix will be applied
•  The transaction history will be removed
•  A new company account number must be selected to deduct the monthly fees
•  New login credentials will be sent via email

To transfer from an existing Instant Transfer beneficiary via IPN:

• Select “Instant Transfers” and choose the existing beneficiary
• Select the debit account (it must have sufficient funds and eligible for transfer).
• Enter the transfer amount and reason for transfer, then tap “Continue”
• Review the summary, confirm the transaction, and authenticate using your One-Time Password (OTP).

After submission, you can view and monitor the real-time status of your transfer under “Transfer Logs.”

To make Instant Transfers (24/7 real-time payments):

• Go to “Transfers” → “Local Transfers” → “Instant Transfers”
• You can create a new beneficiary or choose an existing one.

When creating a new beneficiary, you will be asked to choose the Instant Transfer Type, which can be one of the following:

1. Mobile Number
2. Payment Address (IPA)
3. Bank Account / IBAN
4. Card Number
5. Mobile Wallet

Then, follow the normal steps to complete the Instant Payments.

All your transactions, whether local, international, or instant can be tracked from the “Transfer Logs” or “Transaction History” section.

Each transfer displays its current status:

• In Progress: The transaction is being processed and awaiting final status.
• Approved: The transaction has been completed successfully.
•  Rejected/Failed: The transaction was not completed. Tap for more details and reason.

You can change your password directly through the Mobile App by following these steps:

More (from the home screen footer) → Profile → Choose “Change Password”.

You can reset your password through the Mobile App from the pre-login screen by entering:

•  Company ID
•  User Name
•  Security Code (Captcha)

You can then complete the reset using one of the available verification methods:

•  Email
•  SMS
•  OTP

A One-Time Password (OTP) will be sent based on the selected method, which will be used for the first login and then you will require to set a new password at the first time you login.