العربية

Retail Channels

  • Instability

    Internet Banking Internet Banking

    Instability Status Duration: Friday 12th, September 2025 02:00 AM to 05:00 AM
    The system is currently experiencing instability
  • Instability

    Mobile Banking App Mobile Banking App

    Instability Status Duration: Friday 12th, September 2025 02:00 AM to 05:00 AM
    The system is currently experiencing instability
  • Live

    OTP Services

    Live

    Fully functional

  • Live

    Phone Banking (IVR) Phone Banking (IVR)

    Live

    Fully functional 

    • Live

      Debit, Prepaid and Credit Card Services

      Live

      Fully functional

    • Live

      Smart Wallet Smart Wallet

      Live

      Fully functional

    • Live

      ATMs ATMs

      Live

      Fully functional

    • Live

      CIB Branches CIB Branches

      Live

      Fully functional

    • Down

      InstaPay InstaPay

      Down Status Duration: Friday 12th, September 2025 02:00 AM to 05:00 AM
    • Live

      Cards, Loans and Account Open forms

      Live

      Fully functional.

    • Live

      Public Website Currency Converter

      Live

      Fully functional.

    Corporate Channels

    • Live

      CIB Business Online CIB Business Online

      Live

      Fully functional

    • Live

      Corporate Download Portal Corporate Download Portal

      Live

      Fully functional

    • Live

      Corporate Payment Services Corporate Payment Services

      Live

      Fully functional

    • Live

      EG-ACH EG-ACH

      Live

      Fully functional

    • Live

      ATMs ATMs

      Live

      Fully functional

    • Live

      POS POS

      Live

      Fully functional

    Functions

    • Live

      SMS Notifications

      Live

      Fully functional

    Online

    Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media, or email us at sustainability.finance@cibeg.com

    On the phone

    For support, including emergencies such as cards closure or immediate critical feedback.

    In branch

    Our trained team of tellers and relationship managers are here to help you get the service you need. 

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