Internet and Mobile Banking:
Log into your Internet or Mobile Banking account.
Go to the “Transfers” tab on the Mobile Banking app or “Money Transfers” tab on the Internet Banking page and choose “Payment to Others.”
Click “Add new” to add the beneficiary (If not added) and then select the type of beneficiary “Transfer Outside CIB” and fill in the required details along with a 6-digit OTP then click “Save and Pay”
Revise the payment details, enter a new 6-digit OTP then click “Confirm”
For more information on how to add a beneficiary, watch this video
For more information about OTPs, watch this video