Banking services that will only be available through digital channels starting November 15, 2020:
Internal transfers between customer’s personal accounts
Internal transfers between different CIB customer accounts
External transfers
Cheque/Cards Delivery Between Branches
Cheque book request
Cash pick-up (notification to branch about customer’s visit date and withdrawal amount)
Change communication details, Mailing Address, Mobile, Email
Reprint request (Reprint statement)
Internal transfers between customer’s personal accounts
Internal transfers between different CIB customer accounts
External transfers
Cheque/Cards Delivery Between Branches
Cheque book request
Cash pick-up (notification to branch about customer’s visit date and withdrawal amount)
Change communication details, Mailing Address, Mobile, Email
Reprint request (Reprint statement)
Banking services that will only be available through digital channels starting October 1, 2020:
Credit card activation
Credit card closure
Credit card data amendment
Credit card replacement
Credit card settlements
Credit card stoppage
Credit shield enrolment / Cancellation
Change in supplementary credit card limit
Supplementary credit card issuance
Debit card activation
Debit card replacement
Debit Card Stoppage
Direct debit management (modification)
Change primary account number
Prepaid card replacement
Prepaid card stoppage
Customer request to resend returned card
Credit card activation
Credit card closure
Credit card data amendment
Credit card replacement
Credit card settlements
Credit card stoppage
Credit shield enrolment / Cancellation
Change in supplementary credit card limit
Supplementary credit card issuance
Debit card activation
Debit card replacement
Debit Card Stoppage
Direct debit management (modification)
Change primary account number
Prepaid card replacement
Prepaid card stoppage
Customer request to resend returned card
Yes, until October 1, 2020 and November 15, 2020. After that date, all aforementioned services must be completed through our digital channels.
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Tap on “Update Contact Information”
Enter your new address, mobile number, and email and enter your 6-digit OTP then click “Confirm”
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Tap on “Update Contact Information”
Enter your new address, mobile number, and email and enter your 6-digit OTP then click “Confirm”
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Change Limit on supplementary Credit Card”
Fill in the data and then click “Confirm”
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Change Limit on supplementary Credit Card”
Fill in the data and then click “Confirm”
Note: The minimum account balance to issue a checkbook is EGP 5,000.
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Request New Checkbook”
Fill in the required fields and then click “Confirm”
Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Request New Checkbook”
Fill in the required fields and then click “Confirm”
Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 1 for accounts, then press 3 for cheque book request
Note: Customers can request 12-page cheque books. Note: The minimum account balance to issue a checkbook is EGP 5,000.
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 1 for accounts, then press 3 for cheque book request
Note: Customers can request 12-page cheque books. Note: The minimum account balance to issue a checkbook is EGP 5,000.
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
For Mobile Banking: Select “Cards Management” then “Replace Debit or Credit Card”
For Internet Banking: Select “Replace Debit or Credit Card”
- Choose card type
- Choose card account number
- Enter the reason for replacement
- Press “Submit”
- Press “Confirm” once the confirmation message appears
Note: Credit cards will not be replaced if the card is over the limit or the minimum due payment has not been settled for the past 30 day.
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card activation option
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card activation option
Please follow the steps provided on the bank card
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you
Settle your credit card at a CIB ATM using your credit card
You can also settle your credit card instantly at a CIB ATM without the physical card through the cash deposit machines with a maximum deposit of EGP 6,000 per day
You can also settle your credit card instantly at a CIB ATM without the physical card through the cash deposit machines with a maximum deposit of EGP 6,000 per day
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