Digital Transformation FAQs

Banking services that will only be available through digital channels starting November 15, 2020:
Internal transfers between customer’s personal accounts
Internal transfers between different CIB customer accounts
External transfers
Cheque/Cards Delivery Between Branches
Cheque book request
Cash pick-up (notification to branch about customer’s visit date and withdrawal amount)
Change communication details, Mailing Address, Mobile, Email
Reprint request (Reprint statement)

Banking services that will only be available through digital channels starting October 1, 2020:
Credit card activation
Credit card closure
Credit card data amendment
Credit card replacement
Credit card settlements
Credit card stoppage
Credit shield enrolment / Cancellation
Change in supplementary credit card limit
Supplementary credit card issuance
Debit card activation
Debit card replacement
Debit Card Stoppage
Direct debit management (modification)
Change primary account number
Prepaid card replacement
Prepaid card stoppage
Customer request to resend returned card

Yes, until October 1, 2020 and November 15, 2020. After that date, all aforementioned services must be completed through our digital channels.

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Tap on “Update Contact Information”
Enter your new address, mobile number, and email and enter your 6-digit OTP then click “Confirm”

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Change Limit on supplementary Credit Card”
Fill in the data and then click “Confirm”

Insert your debit card and enter your PIN
Choose “CIB Banking Services”
Choose “Other Services”
Choose “Request Checkbook” and “Confirm.”Note: The minimum account balance to issue a checkbook is EGP 5,000 (12 papers)

Note: The minimum account balance to issue a checkbook is EGP 5,000.

Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Request New Checkbook”
Fill in the required fields and then click “Confirm”

Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 1 for accounts, then press 3 for cheque book request

Note: Customers can request 12-page cheque books. Note: The minimum account balance to issue a checkbook is EGP 5,000.

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call 19666
Follow the menu prompts to access the Accounts and Cards menu
Log in using your active debit or credit card, Phone Banking login ID and PIN number, or call directly from your registered mobile number at CIB and enter your Phone Banking PIN number
Press 2 for cards, then press 3 for cards management and select the card activation option

Please follow the steps provided on the bank card

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Call us 24/7 at 19666 or +20-19666 for international customers and our team will assist you

Internet and Mobile Banking:
Log into your Internet or Mobile Banking account
Go to the “Requests” tab
Choose “Stop Lost/Stolen Credit Card”
Choose “Card Number” and reason for stopping
Click “Confirm”

Note: Replacement is issued automatically through the stop lost/stolen credit card request.