Business Banking FAQs

Considered one of the best digital platforms on a global scale:

• Combines the complex formula of providing both maximum security through the OTP with extreme flexibility that allows you to access your account(s) using various devices, such as desktops, laptops, mobiles, tablets, and others
• Requires less fees and charges compared to manual transactions through the branches
• Safer, and helps eliminate the risk of theft or data leakage during manual transactions
• More efficient and timesaving as it allows you to finish your transactions anywhere, at any time without your physical presence.

Learn more about CIB Business Online here.

• Helps improve informational organization
• Elevates communication with customers
• Provides advanced customer service and experience in the reconciliation process
• Leads to improved analytical data and reporting.

• A valid and recent commercial register
• Audited financial statements from the last 3 years
• Valid IDs for any owner with more than 10% of the shareholding structure and authorized signatories

• Same day and instant transaction payment and settlement
• Bulk payment and collection
• OTP-based
• Up to 4 customized levels: Maker, Reviewer, Checker, Confirmer

• Installments: CIB credit cardholders can install purchases for predefined periods based on business needs.
• Dynamic Currency Conversion: Enables payment acceptance in the currency of the customer's card. Upon payment, the foreign credit cardholder will know exactly how much they will pay for the transaction based on the exchange rate announced and applied by CIB.
• Merchant Portal:
  • Access all payment transactions through a user-friendly portal
  • Daily automated e-statements in varying formats
  • Easy reconciliation Call Center: Available 24/7

• Commercial register,
• Tax card,
• Legal documents for opening an account.

Banker's Guarantee: 

- Agreement contract for Advance Payment LG) 
Government supplies undertaking (in case Foreign LG)

Import Collection: 
- Commercial invoice
- Bill of lading
- E-form 4 (if needed)
- Time undertaking form (if needed) - Customer Undertaking (once) • Free Market Undertaking (once)
- Government supplies undertaking (in case Time or sight IDC)         


Export Collection: 
- Copy of Shipping documents under the export collection(Original shipping documents to be stamped by the Branch)
- Undertaking related to the custom certificate (if needed)

Import Letter of Credit: 
- Proforma invoice
- Free market undertaking (if needed)
- Customer undertaking the importation purpose
- Advance payment undertaking (if needed)
- Advance payment SWIFT (if needed)
- Government supplies undertaking 

Customer should present any of the following documents:

• Proforma invoice
• Invoice
• Claims, etc.

In case of the importation cases customer should sign the undertaking of importation to be attached with the advance payment transfers

This initiative offers a wide range of financial and non-financial benefits including access to finance, collection insurance, online trade finance and direct collection, preferential rates, and expert export advice through Business Solution Program.

Benefits offered to exporters includes:

• An advanced Online Trade Portal and direct collection service (the only one of its kind in Egypt)
• Dedicated support channels via (RM, Call Center)
• Distinct Correspondent Banking services
• On-Ground Presence in Africa (CIB Kenya)
• Tailored Lending solutions covering Trade Missions/Exhibitions and Export/Purchase Orders
• Financial support for food-related industries to meet National Food Safety Authority (NFSA) requirements
• Discounted Non-financial services through Business Solution Program

To apply, please Send the word “Export” to 4435 and one of our representatives will call you

It is the latest digital financial solution channel for CIB’s corporate and business banking clients. By unifying: Cash Management, Trade Finance, and the new Supply Chain Finance portal, it provides you with a flexible and secure online channel to help you run your daily business transactions efficiently.