Personal Banking FAQs

Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page. Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.

Yes.

• Onsite ATMs: CIB debit cards are retained at branches for 5 days. CIB credit cards/non-CIB cards are retained for 1 day and both depend on card’s status on the OASIS system.
• Offsite ATMs: Cards are collected by the Falcon team and delivered to the central vault.

• Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.

Any deposit made after 2 PM will take one full business day to process, according to deposited currency.

Please visits our CIB Careers site at https://www.cibeg.com/English/pages/careers.aspx

• Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.

• Egyptians need a valid national ID or passport
• Proof of employment
• Proof of residence if your address differs from the address on your ID
• In case the PA person has another nationality (88) in NID, they should bring their passport or birth certificate
• If US nationality, the Indicia and FATCA process will be followed.

Visit the nearest CIB branch with your national ID or passport to sign the activation form.

• You can update your address at your nearest CIB branch
• Internet Banking
• Through the Call Center from a registered mobile number.

• You can update your mobile number at your nearest CIB branch
• Internet Banking
• Through the Call Center from a registered mobile number.

• Onsite ATMs: CIB debit cards are retained at branches for 5 days. CIB credit cards/non-CIB cards are retained for 1 day and both depend on card’s status on the OASIS system.
• Offsite ATMs: Cards are collected by the Falcon team and delivered to the central vault.

Should be done from a branch.

Yes.

Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page. Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.

• No, the bank no longer deals with or sells traveler’s checks.