Credit cards results
Yes, You can.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
You can’t request the cash on phone service if your card is stopped or inactive.
On an exceptional basis, it is allowed if the transactions are within the same
statement.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
No, the loyalty rewards earned on the card will be canceled as well.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
You can subscribe to the credit shield directly through the initial credit card
application or via the call center.
If you have multiple cards, you can request to consolidate the limits of your existing cards
under the same credit card program. The request can be submitted through the call center
or branch and will be processed within 3 to 5 working days.
You can check the following link: https://cib.eg/uec.
You can submit a request to decrease the card limit by visiting the nearest CIB branch.
For the request to be approved, the current dues on the card must be less than the new
decreased limit.
You can stop and replace the card via online banking, IVR, or through our call center.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
You can view it in details through the following link: https://cib.eg/uec.
Yes, then you can choose the cashback reward instead of e-vouchers, the
minimum value is EGP100 and reflects within 2 to 3 working days.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
To change the name on the card, you need to visit the nearest branch to sign the form to
reissue the card with the new embossing name.
You can exceed up to 5% above your credit card limit, but over-limit fees will
apply. You can check the fees through the following link: https://cib.eg/4z1.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
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