Credit cards results
You can request through the online/mobile banking or contact the call center.
You can stop and replace the card via online banking, IVR, or through our call center.
You can check the following link: https://cib.eg/uec.
You can find them at the following link: https://cib.eg/uec.
You can subscribe to the credit shield directly through the initial credit card
application or via the call center.
Yes, then you can choose the cashback reward instead of e-vouchers, the
minimum value is EGP100 and reflects within 2 to 3 working days.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
No, the loyalty rewards earned on the card will be canceled as well.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
You can view it in details through the following link: https://cib.eg/uec.
You can contact the call center and request to opt out of the service.
You can’t request the cash on phone service if your card is stopped or inactive.
Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time
for delivery is 7 to 10 working days. You can request It from the call center.
No, you can’t reopen the closed card. You must apply for a new credit card application
which will be subject to bank policy approval.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
Yes, You can.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
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