Credit cards results
If the due date falls on a weekend or a holiday, the direct debit payment will be
processed on the previous working day before the vacation.
In general, refunds are not treated as payment.
You can request a stamped physical statement for your credit card at your nearest branch.
The refund cannot be refunded back to your direct debit account.
The buyout service is available for credit cardholders in which the customer is
allowed to use the CIB card limit to settle the outstanding balance on other non-
CIB cards and repay this balance in an equal payment plan with normal interest
rates. The customer can request the service via the call center.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
You can report a suspicious transaction at any time via the call center.
If you don’t pay the full due amount, the interest will be applied.
The minimum value for redemption is EGP100.
If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
The minimum amount for an installment plan is EGP500 and the available tenors
are from 3 months up to 60 months for cash or purchase transactions.
Contact the call center to open an investigation with the merchant.
You can retry up to three times. You can reset the trials using the IVR.
Yes, you can apply through the following link https://cib.eg/jm9
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
Yes, payments from other banks can be made through ACH or directly from
Instapay.
This means that there is suspicious fraud activity on your card and the card is
temporarily stopped. You must contact the call center to confirm the activity to
reopen the card again if it is a genuine transaction done from your end.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
You can contact the call center or visit our nearest branch.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
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