Credit cards results
Without clear regular income proof, you can apply but with collateral such as
a certificate of deposit as a guarantee. Please visit your nearest CIB branch to
inquire about the detailed requirements.
Yes, you’ll receive a confirmation message showing the credit limit once the card
is approved.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
If you encounter an error during activation, please retry again and ensure that your
mobile isn’t restricted from sending messages. If the problem persists, please
follow the instructions for activation through the IVR service.
You can request a card closure through the call center.
In case the activation is via SMS, you’ll receive a confirmation message with the
activation then you need to visit nearest ATM to set the PIN code.
You can apply for credit card closure at any time during the statement if you’ve paid the
current dues on the card. The exception to waiting after the statement closure is if you
withdrew cash during the statement or you’ve paid after the due date.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
You can report a dispute on any transaction through online banking or via the call center.
Yes, the bank has a program for non-salary transfer customers.
Please visit your nearest CIB branch to inquire about the detailed required
documents. The general requirements to apply are a valid ID, valid income proof.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
You can’t request during the application process. However, once your card is
approved and issued, you can request up to four supplementary cards.
A foreign exchange markup fee will still apply because the merchant is located
outside Egypt. Please find more details on the exchange rate charged according
to each card type from the following link: https://cib.eg/4z1.
Yes.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
For related inquiries, please contact the call center at 19666.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
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