Credit cards results
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
You can’t request during the application process. However, once your card is
approved and issued, you can request up to four supplementary cards.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
Yes, payments from other banks can be made through ACH or directly from
Instapay.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
You can’t select a specific billing date within the application as it depends on the
approval time.
You can issue a supplementary credit card for your relatives up to the second degree for
parents, siblings, grandparents, and children.
The supplementary card has the same privileges and loyalty points of the primary card.
If the due date falls on a weekend or a holiday, the direct debit payment will be
processed on the previous working day before the vacation.
In general, refunds are not treated as payment.
The refund cannot be refunded back to your direct debit account.
A foreign exchange markup fee will still apply because the merchant is located
outside Egypt. Please find more details on the exchange rate charged according
to each card type from the following link: https://cib.eg/4z1.
The minimum amount for an installment plan is EGP500 and the available tenors
are from 3 months up to 60 months for cash or purchase transactions.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
For related inquiries, please contact the call center at 19666.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
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