Credit cards results
Only CIB Primary cardholders enjoy free access.
You can read the terms and conditions from the following link: https://cib.eg/1bx.
All credit cards are eligible to access the lounges except gold, white, and e-com
cards. You can download the MasterCard Travel Pass & Lounge Key application
from Visa to know the available lounges.
Yes, the supplementary cardholder can enjoy access to all lounges except
EgyptAir lounges as it is exclusive for the primary cardholders only.
You can read the terms and conditions from the following link: https://cib.eg/z3j.
If your direct debit account has sufficient funds on the due date, the payment will
be processed automatically as the requested direct debit (5% or 100%).
Yes, the customer can get the cash over the counter from specific branches:
Cairo Branches: Mostafa El Nahas, El Gezira, Maadi tower.
Alex Branches: Azarita Branch.
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
In your physical application, you can choose the account for direct debit to
your credit card billings. But this account must be qualified with certain criteria
including (must be in Egyptian currency, non-overdraft and must belong to you).
Yes via phone request. To inquire or request cash via phone please call 19666.
The primary cardholder only can activate his supplementary cards using the
standard activation channels using his registered mobile number.
Activation of replacement cards follows the same procedures as a new credit
card.
You can activate your credit card by sending an SMS to 1491 from your registered
mobile number. You’ll need to send 02 followed by the last four digits of your
card and follow the instructions. Once completing those steps, visit the nearest
CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at
19666 using the registered mobile number and sign into our free IVR service to
activate and set a PIN directly.
Yes, in very exceptional cases. Individuals with power of attorney or those who
are deaf or have disabilities that prevent them from using the standard activation
channels (SMS & IVR) may request to activate the card through the branch.
Renewal cards must be also activated using the standard activation channels
(SMS & IVR).
The cards are delivered inactive, and the customer must follow the activation
steps either through SMS or via IVR.
After activating the renewal card, the current card will become inactive.
You can activate or re-activate your credit card by calling 19666 from your registered mobile number, select activation option and follow the instructions written on the card.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
No, impact is made on the active EPP after the upgrade.
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