Debit and prepaid cards results
You can create a new PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
- Internet Banking or CIB Mobile Banking app
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
Yes. The card operates exactly like any regular debit card. It can be used for ATM withdrawals, physical purchases, and online transactions. The card is secure and fully functional as a regular debit card.
Please visit the nearest CIB branch and someone will assist you.
No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.
Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.
Cardless deposits can be made at the ATM using an account number.
Customers can only use foreign currency debit cards abroad.
Please call the call center at 19666 or visit the nearest CIB branch.
myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number, or via SMS, or via ATM, or via the Internet Banking / CIB Mobile Banking application.
Yes, debit or credit card activation should be done via the registered mobile number.
You can change the address you receive the card at through calling the call center at 19666.
No. Upon renewal, myCIB debit card will be issued with the customer’s name printed on it.
Visit the nearest branch (please note that the minimum cardholder age is 12 years old).
Issue up to 4 supplementary debit cards for first degree relatives only.
You can check debit card limits and fees here.
For all limits and fees please check the ISIC Card page.
No, CIB Meeza cards can only be loaded from CIB ATMs.
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