Common Items
Yes, customers can use debit cards abroad.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
No, Meeza cards cannot be issued for companies. It only issued to Egyptians 16 years old and above.
Debit and prepaid cards results
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
Meeza prepaid cards do not require a CIB bank account.
Meeza prepaid cards can be issued to any Egyptian customer that has valid national ID, with no need to open a bank account.
Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.
Cardless deposits can be made at the ATM using an account number.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.
Please visit the nearest CIB branch and someone will assist you.
Yes. The card operates exactly like any regular debit card. It can be used for ATM withdrawals, physical purchases, and online transactions. The card is secure and fully functional as a regular debit card.
No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.
No, Meeza cards cannot be issued for companies. It only issued to Egyptians 16 years old and above.
The only difference is the card design. Both have the same features and benefits.
Yes, customers can use debit cards abroad.
Please call the call center at 19666 or visit the nearest CIB branch.
Yes, it depends on each card's spending limits. You can check debit card spending limits here.
myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
Yes, debit or credit card activation should be done via the registered mobile number.
You can change the address you receive the card at through calling the call center at 19666.
No. Upon renewal, myCIB debit card will be issued with the customer’s name printed on it.
No, currently there is no minimum loading amount; the maximum loading amount is EGP 20,000. Note that the card balance cannot exceed EGP 20,000.
For example: if the card balance is EGP 15,000, any deposit amount exceed EGP 5,000 will be rejected.
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