Personal Banking FAQs

From the Internet Banking or Mobile Banking homepage:

• Go to “Requests”
• For Mobile Banking: Select “Contact Info” then “Update Contact Information”

           For Internet Banking: Select “Update Contact Information”

• Fill out the form with your updated contact information
• Enter your 6-digit OTP to submit your request

• You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
• Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

1. From the Internet Banking Home Page, click on the desired account then click on “View More”
2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.

From the Internet Banking home page:

1. Click on “Historical Statements” in the main menu
2. Go to “Card Statements”
3. “Choose your desired card”.

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

To follow up on the status of your submitted requests*:

1. Log into your Internet Banking account
2. Go to the “Requests” tab.
3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number