Personal Banking FAQs

In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.

Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.

If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.

If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.

The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.

The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.

The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.

The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.