- Log in to your Online Banking account
- Select the "Credit Cards" section under “Cards” on the home page
- Choose the card you want to pay
- Select “Pay Now”
- Choose the account you will pay from
- Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
- Review the request summary
- Click on “Confirm”
- Card payment successful
- Log in to your Online Banking account
- Click on “Credit Cards" under "Cards" section on the home page
- Click on the credit card you want
- Click on the “Quick Cash” option
- Fill the required details: the amount you need as Quick Cash and number of installments (months)
- Click on “Continue”
- Review transaction details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
No, only fixed CDs can be redeemed through CIB Online Banking services.
To redeem floating CDs, please visit the nearest branch.
Yes. Foreign currency CDs/TDs can be redeemed, and the amount will be credited to your linked foreign currency account, unless the time deposit has a special rate.
This new feature allows you to view your securities portfolio held under the bank’s custody, including stocks, foreign securities, treasury bills and bonds through CIB Online Banking.
Currently, the securities portfolio feature is view-only. For trading or selling, please contact your trading relationship manager.
Yes, cash dividends will be credited directly to your bank account and can be viewed through CIB Online Banking.
No separate registration is required. If you're an active user on CIB Online Banking, you can access the IPN transfers feature directly.
You can now transfer money instantly through IPN directly from CIB Online Banking. This includes transfers to bank accounts, card numbers, mobile wallets, registered mobile numbers, and Instant Payment Addresses (IPAs).
Yes, you can change your current PIN by following below steps
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page or from “Request Center” by clicking on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose the required card and click on “Continue”
- Enter your current PIN and click on “Continue”
- Insert new PIN and confirm, then click on “Continue”
The PIN will be changed successfully
- Log in to your CIB Online Banking account
- Select the "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under the Services bar
- Click on "Freeze/Unfreeze”
- Select the required card
- Click on “Freeze Card” and then confirm
- The card will be frozen instantly and marked as “frozen”
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under services bar
- Select the frozen card
- Click on the “Unfreeze Card” button and confirm
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Then the card will be unfrozen successfully, and the “frozen” label will be removed
Yes, two options will appear during card issuance (except for joint accounts) First Name & Second Name or First Name & Last Name. For any other required name, please visit your nearest branch.
No, previously saved beneficiaries cannot be used for IPN transfers. You must add new IPN-specific beneficiaries under the 'Instant Transfers' tab.
The choice of Debit Card type is validated by the bank as per your segment and only eligible Debit Cards to be issued will be availed to you.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
- Click on “Edit Contact Details”
- Click on “Request an Update”
- Enter the OTP from your activated CIB OTP Token app
- Review the request Summary
- Click on “Confirm”
- Request submitted successful
Submitted IPN transactions and their statuses can be found in the “IPN” tab within the source account movements.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
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