العربية

The maximum allowed wallet balance is EGP 400,000.

  • The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
  • The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
  • The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
       Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium   Platinum Wealth, Platinum Private, VISA Platinum Business 
     Maximum Daily Purchase and E-Commerce Limit  EGP 30,000  EGP 30,000  EGP 30,000
     Maximum Monthly E-Commerce Limit  EGP 50,000  EGP 100,000  EGP 100,00

The Mileseverywhere Titanium credit card provides a 50% discount per ticket on the fee to change reservations for tickets purchased with miles.

BONUS points are reflected within 2 to 3 working days. Miles are reflected within four weeks from the statement closing date. Cashbacks are reflected on the 25th of each month.

To join CIB PLUS, customers should meet any of the below criteria:

• Maintain a balance starting from EGP 300,000 (or its equivalent in foreign currencies).

• Maintain a monthly net salary from EGP 30,000 to EGP 80,000 (or its equivalent in any other currency).

• Have an unsecured loan from CIB with a minimum of EGP 500,000.

To join CIB PLUS, you can simply click on this link: https://cib.eg/m7m and apply online. If you are an existing customer, please visit the nearest branch to sign an enrollment letter and upgrade to CIB PLUS.

After the statement closure, you’ll receive a message highlighting the due amount. You can check for more info through the mobile/internet banking or via the call center at 19666. Also, five days before the due date, another payment reminder message is sent to notify you of the net amount to pay in the statement.

myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.

The due amount will be the total monthly installment for the active EPP’s.
Once the transaction is complete, the Smart Wallet recipient will receive a notification and their balance will be updated automatically.
This makes you eligible for a secured personal loan up to 95% of the collateral amount of the CD/TD value.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds. If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
You need to make sure that the mobile number used during registration is the same number registered to your accounts. If not, you might need to visit the bank and update your information. It could also be that your bank does not permit your account type to be listed on IPN.
The OTP SMS is sent to the account owners on their registered mobile
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
Please contact our call center at 19716 and our call center agent will support you.

You can choose a New PIN through the following:

  • Call 19666 from registered phone number
  • Phone Banking by calling with your registered phone number
Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card. NB: replacement fees will be EGP 15.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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