- Login to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local” under “Transfer Types”
- Select “Transfer to another CIB Account”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “update”
- Enter the transfer amount and purpose
- Click on “Continue”
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from top right side of the final screen
- You can update your address at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
- When performing any transaction, you can select the star symbol next to “Add to Favorites” on the top right corner of the screen.
- Click on the star to highlight it.
- Complete the transaction successfully, so that it can be added to your “Favorites.”
To perform a financial transaction:
- Select the transaction you would like to perform from your “Favorites.”
- Press and hold the payment button to proceed, then enter your PIN number to complete the transaction.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
- Click on “Request Center”
- Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
- Choose the reason of stopping/replacing the card
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions
- Click on “Confirm”
Confidential data is defined as your card number, PIN and OTP, submitted during onboarding, and your IPN’s PIN submitted either during logins or during transaction authentication processes.
All the above confidential data are encrypted between you and CIB by implementing end-to-end encryption. Thus, InstaPay has no access, rights or ability to obtain or store such confidential data.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
The SMS will be sent to the supplementary cardholder based on the primary cardholder
request. Otherwise, the SMS will be sent to the primary cardholder.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network. As such, the app employs a customer information security system against the risks of irresponsible use of or unauthorized access to this information.
The interest will be on the total due amount in your statement if you don’t pay it
in full. The monthly interest rate varies based on the card type. You can find out
more details on the interest rates applied here: https://cib.eg/4z1.
This fee is applied when you exceed the card limit either due to a new transaction
you’ve made or due to a bank charge such as annual fees. You can check the
fees through the following link: https://cib.eg/4z1.
- Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.
Any deposit made after 2 PM will take one full business day to process, according to deposited currency.
The request takes around 5 to 7 working days.
Within two working days of submitting the online application, you’ll receive an
initial call to proceed with the application to submit it for approval.
The standard for card delivery is within 8 working days while the premium cards
are delivered within 5 working days.
Depending on the card type. The statement is 30 days, and the grace period is 25
days except for the World card, the grace period is 15 days.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
The OTP is valid for 10 minutes. If entered correctly, the transaction is completed. In case you enter expired OTP, you will be shown a screen notifying you of the OTP expiration and you will have to re-do the transaction.
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